We are hiring immediately for a Head of Customer Support- a role that is critical in making sure our customers get the electricity, heating and cooling they need.

Why Aggreko? Here are some of the perks and rewards.

• Work from home and in a local service center
• Competitive compensation
• Low-cost medical plan option available
• Paid training programs and tuition reimbursement.
• Sales career growth potential in expertise, leadership and across territories
• Safety-focused culture

What you’ll do:

• Lead and develop a high-performing revenue cycle team, fostering a culture of excellence and accountability focusing on customer experience throughout the cycle.
• Coordinate hiring efforts to ensure the team is adequately staffed and trained to meet business needs.
• Establish accurate methods for project/job quoting by utilizing scope matrices, labor and freight calculations, and greener upgrade calculators.
• Establishing clear lines of delineation between project management and transactional business flow with defined supporting decision processes.
• Collaborate with senior business leaders, specifically project managers and sales management to align quoting processes with business objectives.
• Delivering Technology and associated process focused on simplification of employee workflow and ease of customer receipt impacting their experience.
• Develop and implement strategies to reduce days sales outstanding (DSO) and enhance cash flow.
• Streamline and simplify the customer invoicing process, with a focus on D2I improvements, accuracy, and a clearer, more customer-friendly experience.
• Redesign the customer delivery model to enhance service quality—both internally and externally—through more efficient and responsive processes.
• Strengthen data accuracy and operational consistency, particularly around task timeliness, end-of-hire processes, credit handling, and change order management.

We’re experts, which means you’ll have the following skills and experience:

• 5- 10 years of Customer Support as a Leader
• Manage billing and collections processes to improve working capital KPIs, speed and accuracy of invoice, enhanced customer experience throughout this process ensuring timely and effective collection of receivables.
• Proficiency with CRM systems (i.e., Salesforce, Dynamics, or similar systems)
• Bachelor’s degree or relevant experience

We recruit the best talent. Apply now and help us keep the power on.

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