• Job Description

  Req#: 400896

  We are seeking a visionary and highly collaborative Head of Design & Brand to lead the creative direction, brand identity, and design execution across all touchpoints. This role is responsible for shaping and evolving the brand experience—visually, emotionally, and strategically—to ensure consistency, creativity, and resonance with our audience.

  
  As the guardian of our visual identity, you’ll lead a multidisciplinary team of designers and creatives, working cross-functionally with Marketing, Product, Communications, and Executive Leadership to ensure brand cohesion and innovation.

  The Head of Design & Brand is a remote role. Candidates must be located in the EMEA region.

  Primary Job Responsibilities

  Brand Strategy & Leadership

  • Define and evolve the brand’s visual identity, voice, and positioning in line with company goals
  • Lead the development of brand guidelines and ensure adherence across all teams and channels
  • Partner with leadership to translate business strategy into powerful brand storytelling and creative expression

  Design Oversight

  • Lead the end-to-end creative process across digital, print, product, campaigns, and environments
  • Oversee the execution of visual assets including websites, product interfaces, social media, advertising, presentations, packaging, and internal communications
  • Drive high standards of creativity, craft, and innovation in all design output

  Team Management

  • Build, mentor, and lead a high-performing design and brand team, including visual designers, brand strategists, and external creative partners
  • Foster a collaborative, inclusive, and feedback-driven creative culture

  Cross-Functional Collaboration

  • Work closely with Product Design, Marketing, Communications, and People teams to ensure design and brand alignment across the organization
  • Act as a brand champion in cross-functional initiatives, from recruitment marketing to investor presentations

  Measurement & Impact

  • Define KPIs for brand impact and design performance
  • Use data, user insights, and industry trends to continuously refine brand and design strategies

  Skills and Qualifications

  • Bachelor’s or Master’s degree in Design, Branding, Visual Communication, or a related field
  • 8+ years of experience in design and brand leadership roles, including managing creative teams
  • A compelling portfolio showcasing brand systems, design leadership, and cross-channel creative execution
  • Deep understanding of brand development, visual identity systems, and storytelling
  • Expertise in design tools such as Figma, Adobe Creative Suite, and other modern creative platforms
  • Excellent leadership, communication, and stakeholder management skills
  • Ability to think strategically while sweating the creative details

  Preferred Experience

  • Experience building or evolving a brand at a high-growth company or creative agency
  • Familiarity with motion design, UX/UI principles, and content production workflows
  • Global brand experience or managing multi-market design needs is a plus

  About Us

  Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

  #LI-MAM

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

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