• Job Description

  Req#: R6264

  Excited to grow your career?

  Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

  We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!

  About the role

  As the Head of Design and User Research, you will lead a team of designers and researchers to drive innovation and client-centricity across our product and service offerings. You will play a pivotal role in shaping the products, services, brand identity, client focus and culture of the organization, advocating for design-led thinking and ensuring that our solutions meet the evolving needs of our clients in the dynamic financial services landscape.

  · Lead, mentor, and inspire a team of full stack designers and researchers to achieve their full potential.
  · Foster a collaborative and inclusive team culture that promotes creativity, innovation, and continuous learning.
  · Provide strategic direction and guidance to the design and research team, aligning their efforts with the company's goals and objectives.
  · Develop and implement a comprehensive design strategy that integrates design thinking into the organization's product development process.
  · Collaborate closely with cross-functional teams, including product management, engineering, and marketing, to ensure alignment and coherence in design initiatives.
  · Oversee the end-to-end design process, from ideation and prototyping to user testing and implementation, to deliver best-in-class user experiences.
  · Drive user research initiatives to gain deep insights into customer behaviours, preferences, and pain points.
  · Utilize quantitative and qualitative research methods to inform product decisions and validate design hypotheses.
  · Translate research findings into actionable recommendations that contribute to the development of client-focused solutions.
  · Lead the development and design of how HL measures customer feedback and shape the measurement of the same with help from the technology and product teams
  · Establish strategic partnerships with external design agencies, research firms, and industry experts to bring thought leadership and best practices into the organization.
  · Collaborate with external partners on specific pieces of strategic work, leveraging their expertise to enhance our design capabilities and drive innovation.
  · Maintain strong working relationships with external stakeholders, including agencies, consultants, and industry associations, to stay informed about emerging trends and opportunities in design and research.
  · Work closely with the Marketing team to ensure alignment between design efforts and the company's brand strategy.
  · Collaborate on the development and evolution of the brand identity, ensuring consistency and coherence across all touchpoints.
  · Provide design expertise and insights to support marketing campaigns, ensuring that visual elements effectively communicate key messages and resonate with the target audience.
  · Partner with Marketing to conduct user research and gather feedback on brand perception, leveraging insights to refine and strengthen the brand's positioning in the market.
  · Foster cross-functional collaboration between Design and Marketing teams, facilitating knowledge sharing and alignment on brand-related initiatives.
  · Champion a client-centric mindset within the organization, advocating for the importance of understanding and empathizing with our clients' needs.
  · Promote design thinking principles and methodologies across all levels of the company, fostering a culture of innovation and experimentation.
  · Act as a thought leader in the design community, representing HL at industry events and conferences.

  Why us?

  Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

  To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

  What's on offer?

  • Discretionary annual bonus * and annual pay review
  • 25 days * holiday plus bank holidays and 1-day additional Christmas closure
  • Option to purchase an additional 5 days holiday **
  • Flexible working options available, including hybrid working
  • Enhanced parental leave
  • Pension scheme up to 11% employer contribution
  • Sharesave scheme - have a real stake in HL’s future
  • Income Protection and Life insurance (4 x salary core level of cover)
  • Private medical insurance*
  • Health care cash plans - including optical, dental, and out patient care
  • Help@hand - confidential support including mental health counselling and remote GP
  • Wellhub - unlimited access to fitness provider s and w ellness c oach sessions
  • Variety of travel to work schemes with bike storage and shower facilities
  • Inhouse barista and deli serving subsidised coffee and sandwiches
  • T wo paid volunteering days per year

  * dependant on role level

  ** only available to select during our annual benefits window, in November each year

  Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

  This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.

  Please note, we are unable to provide employment sponsorship to candidates.

• About the company

  At Hargreaves Lansdown, our aim is to provide the best information, best service and the best prices. To do this we need the best staff - find out more.

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