Head of Digital Insights and Strategy

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the r ole :

CHANEL is seeking a Head of Dig i tal Insights and Stratgy reporting to Head of US Digital . This role will lead a team and be responsible for business analy tics , strategy, sales forcasting and planning , and budget oversight for the comprehensive Digital client experience. This role will partner closely with the three business divi s ions , as well as , glo b al and local analytics partners, and operational partner s in Client Care, Supply Chain and Finance among others.

What impact you can create at CHANEL:

• Act as digital lead for business analysis and strategy decks, including MTP, Budget Alignment and Strategy Review as well as quarterly and EOY recaps , frequently briefing executive leadership on business performance and vision

• Manage chanel.com budget cycle, acting as the touchpoint for Finance teams, ensuring accuracy for variable costs & projects

• Develop and maintain the chanel.com sales forecast and planning, in conjunction with Demand Planning, ensuring spend alignment with sales growth and development, identifying areas of risk and opportunity within the business

• Manage fulfillment and post purchase experience in partnership with Operations team, overseeing special projects and KEM programs

• Define credit rules in partnership with CFS, protecting channel against grey market/fraud

• Act as the US digital analytics point of contact, aligning with IPT and global divisional counterparts, creating seamless analytics competencies and piloting new services

• A nalyze the performance of new site features, functionalities, and services, understanding the incremental impact and identifying optimization opportunities

• Innovate within the analytics scope, stretching the team to expand the digital capacity through advanced and predictive analytics, to increase engagement and conversion on-site

• Assist in services, features and omnichannel innovation , business cases and roadmapping , including analytics business requirements

• Understand the client behavior on site, specifically the value of US programs and their unique divisional impact, and provide actionable reporting and analysis to teams to help drive the digital strategy and roadmaps

• Oversee the digital client analysis, segmentation tracking and onsite client behavior in order to advise the Growth and Retention team and Merchandising and Engagement teams

• Develop benchmark reporting, identifying the chanel.com position within the industry

• Ensure the accuracy and competency of digital analytics , defining metrics and KPIs and overseeing the contribution to tagging plans

• Enhance during and post-purchase strategies, including checkout, delivery and packaging innovation, to align with evolving client behaviors and expectations

• Manage and scale UX Research program to improve user experience and conversions through A/B testing, helping guide the roadmap in a smart and efficient way , develop ing UX team members and engag ing in high to midlevel design work

• Build and manage a team focusing on data , while fos t ering an environment of test and learn, training and development

You are energized b y:

• The client digital experience

• Working in a highly collaborative environment

• Navigating complexity and supporting consistent transformation and change

• Collaborating with passionate teammates

• People leadership, coaching and development

• Connecting the dots on problems, bring a key eye for details and expert problem perception

Position Logistics:

• New York based role

• Partially Remote: Role requires a minimum of three days in-person office presence at the designated location/office.

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation :

• The anticipated base salary range for this position is $214,000 through $250,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks .

Benefits and Perks :

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail ) and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parki ng

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion :

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community :

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability :

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture :

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel :

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.