• Job Description

  Req#: R-128051

  Head of IT Business Partnering – Salary outside London (Norwich, York, Perth or Bristol) £90,000 - £120,000 - London - £90,000 - £130,000

  Do you love to lead technology teams? Passionate about innovation? Love working with customer teams to ultimately deliver great customer outcomes? If so this is a brilliant opportunity for you!

  We are looking for a high-reaching Head of IT Business Partnering to provide Technology & Change leadership, critical thinking and tech delivery to Aviva’s General Insurance (GI) Claims business.

  The Claims team provides a service to all UK GI partners and customers. Continuous improvement is fundamental to achieving our growth aspirations, customer reputation and cost management goals. Technology is the instrumental enabler to reaching our ambition

  At Aviva, we are passionate about our people and want to hire the best diverse talent the market has to offer. In return, you will get to work for the UKs number one GI business, some of the best insurance and technology talent in the game and a CIO function that is obsessed with delivering great customer outcomes and a firm that is on a mission to make a difference with its sustainability and net zero ambition.

  A bit about the job:

  • A senior leadership role reporting directly to the GI CIO and partnering alignment with the Claims executive and team

  • A pivotal role in connecting the Claims function with technology solutions and claims delivery

  • Responsible for all aspects of a CIO team, from developing and maintaining the IT Roadmap, which is aligned to both the Claims and IT strategies through to ensuring IT service is delivering to meet our customer needs

  • Responsible end-to-end for IT Run and Change budgets for claims

  • The key buyer for shared IT services for cloud, hosting, AD&M and more

  Skills and experience we’re looking for:

  • Extensive knowledge of insurance, markets and products (specialising in claims) and demonstrable experience of all areas of IT and business change delivery, including IT strategic design, planning and execution covering AD&M, digital, data, infrastructure and hosting, cloud, risk and control management, IT security, IT suppliers and vendors, project and programme delivery, and end to end financial management of more than £10 million

  • Highly experienced leadership, skilled in leading and inspiring virtual and distributed teams effectively, comfortable working at pace with resiliency in a matrix model. Excellent written and verbal communication skills.

  • A curious and proactive approach, with problem-solving and creativity abilities in crafting workable solutions and responding to urgent business needs. You'll also need a good balance of technical and change delivery experience

  • Work in partnership and build effective relationships with senior stakeholders (including executives and strategic partners), with strong influencing skills to challenge and inspire change and lead innovation in the way in which we deliver ground-breaking outcomes

  • Experience of Operational Resilience

  What will you get for this role?

  • Salary nationally (Norwich, York, Perth or Bristol) £90,000 - £120,000, London - £90,000 - £130,000) depending on location, skills, experience, and qualifications

  • Bonus opportunity - 25% of annual salary Actual amount depends on your performance and Aviva’s.

  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

  • Brilliantly supportive policies including parental and carer’s leave

  • Flexible benefits to suit you, including sustainability options such as cycle to work

  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

  • We take your wellbeing seriously with lots of support and tools

  Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

  Aviva is for everyone:

  We are inclusive – we want applications from people with diverse backgrounds and experiences.

  Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

  We flex locations, hours and working patterns to suit our customers, business, and you.

  Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

  To find out more about working at Aviva take a look here

  We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

  We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 07393469953 or send an email to alice.neal@aviva.com.

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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