Job description

Job responsibilities

Please ensure that you have fully read the job description and person specification before applying for this role.

Applicants are requested to be available on 24 October 2024 for the selection process.

Job responsibilities

Please ensure that you have fully read the job description and person specification before applying for this role.

Applicants are requested to be available on 24 October 2024 for the selection process.

Person Specification

Skills / Competencies

Essential

• Experience of conducting advocacy in HM Coroners Court and Civil Courts.
• High level understanding of the essential principles and components of the NHS complaints procedure.
• Highly developed communication skills both verbal and written, appropriate to different audiences and groups.
• Emotional intelligence, resilience, emotional maturity, assertion, and tenacity.
• Clear understanding of cultural and diversity matters and how these can be effectively addressed particularly with reference to patient experience
• Ability to analyse data and produce and present written reports at Board Level and to make Trust-wide recommendations on issues arising from work streams.
• Ability to extract information from DCIQ and other ICT systems to produce factual and high-quality reports.
• Ability to represent the Trust externally e.g. Court, Scrutiny Committees, ICS meetings, Health Watch meetings.
• Ability to meet and engage with families and their carers in respect of complaints.
• Display a positive, proactive and pleasant attitude at all times
• Willing and able to take personal responsibility and ownership
• Takes pride in personal and teamwork and promotes this within all team members and colleagues.
• Supports and promotes equality and diversity with demonstrable compassionate and inclusive leadership
• Flexible, adaptable, proactive, dynamic and able to alter ways of working to meet a fast-paced service need with regular changes to requirements.

Qualifications and Knowledge

Essential

• Law Degree, Legal Practice Course (LPC) or equivalent.
• Qualified and practising solicitor with post qualification experience of managing substantial case load of high value legal claims and/or complex inquest matters,
• Educated to postgraduate/master's level or equivalent by experience
• Evidence of Continued Professional Development.
• Thorough and demonstrable knowledge of health care law, clinical negligence, Coronial law and personal injury law.
• Knowledge & understanding of serious incidents and complaints framework in the NHS including PHSO requirements
• A working knowledge of all major health and social care legislation, policies and procedures affecting the welfare of patients
• Extensive knowledge of GDPR issues and patient confidentiality, including Caldicott principles

Experience

Essential

• Demonstrable experience of handling complex or contentious complaints, claims and inquests
• Significant senior management experience in leadership role.
• Demonstrable experience within a managerial role of conflict resolution
• Experience of handling the most complex elements of patient experience when required
• Experience in developing systems demonstrated by the ability for problem solving in ensuring compliance with local and national policy procedures.

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Being at our best - professional and adaptable and takes pride in work.
• Making a difference - act with compassion, kindness and integrity towards everyone.

Skills / Competencies

Essential

• Experience of conducting advocacy in HM Coroners Court and Civil Courts.
• High level understanding of the essential principles and components of the NHS complaints procedure.
• Highly developed communication skills both verbal and written, appropriate to different audiences and groups.
• Emotional intelligence, resilience, emotional maturity, assertion, and tenacity.
• Clear understanding of cultural and diversity matters and how these can be effectively addressed particularly with reference to patient experience
• Ability to analyse data and produce and present written reports at Board Level and to make Trust-wide recommendations on issues arising from work streams.
• Ability to extract information from DCIQ and other ICT systems to produce factual and high-quality reports.
• Ability to represent the Trust externally e.g. Court, Scrutiny Committees, ICS meetings, Health Watch meetings.
• Ability to meet and engage with families and their carers in respect of complaints.
• Display a positive, proactive and pleasant attitude at all times
• Willing and able to take personal responsibility and ownership
• Takes pride in personal and teamwork and promotes this within all team members and colleagues.
• Supports and promotes equality and diversity with demonstrable compassionate and inclusive leadership
• Flexible, adaptable, proactive, dynamic and able to alter ways of working to meet a fast-paced service need with regular changes to requirements.

Qualifications and Knowledge

Essential

• Law Degree, Legal Practice Course (LPC) or equivalent.
• Qualified and practising solicitor with post qualification experience of managing substantial case load of high value legal claims and/or complex inquest matters,
• Educated to postgraduate/master's level or equivalent by experience
• Evidence of Continued Professional Development.
• Thorough and demonstrable knowledge of health care law, clinical negligence, Coronial law and personal injury law.
• Knowledge & understanding of serious incidents and complaints framework in the NHS including PHSO requirements
• A working knowledge of all major health and social care legislation, policies and procedures affecting the welfare of patients
• Extensive knowledge of GDPR issues and patient confidentiality, including Caldicott principles

Experience

Essential

• Demonstrable experience of handling complex or contentious complaints, claims and inquests
• Significant senior management experience in leadership role.
• Demonstrable experience within a managerial role of conflict resolution
• Experience of handling the most complex elements of patient experience when required
• Experience in developing systems demonstrated by the ability for problem solving in ensuring compliance with local and national policy procedures.

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Being at our best - professional and adaptable and takes pride in work.
• Making a difference - act with compassion, kindness and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Ladybridge Hall

Bolton

BL1 5DD

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)