• Job Description

  Req#: U0019-25-0012?language=en&page=993&sort=publicationDateDesc

  Job summary

  At BrisDoc, we deliver innovative, high-quality healthcare that transforms lives. As a leading provider of primary and urgent care across Bristol, North Somerset, and South Gloucestershire, we are passionate about patient-centred care and community health improvement.

  We are seeking an experienced and visionary Head of Practice Services to join our leadership team. This pivotal role will drive the strategic direction of BrisDoc GP Practice Services division, ensuring excellence in patient care while meeting contractual, regulatory, and financial objectives. The post holder will be integral to advancing BrisDoc's mission to deliver exceptional healthcare.

  As a key member of the leadership team, you will work closely with the CEO, Directors, and General Practice Leadership Teams to develop innovative service models, foster operational excellence, and manage a talented team of Practice Managers. This role offers a unique opportunity to make a lasting impact in an organisation deeply committed to its people and the communities it serves.

  Key dates:

  Initial shortlisting calls: 4-7th March

  Psychometrics: 10th - 15th March

  Practice Visits: Week commencing 10th March

  Interviews and Stakeholder sessions: week commencing 24th March

  Offer will be made by the 28th March with a anticipated start date of early July

  Main duties of the job

  Key Responsibilities:o In collaboration with the Deputy Medical Director and General Practice Leadership Teams, develop and execute a comprehensive Practice Services strategy aligned with BrisDoc's vision and NHS priorities

  o Provide direct line management for Practice Managers, supporting their professional growth and operational success.

  o Monitor and manage performance against objectives, including QoF (Quality Outcomes Framework), CQC (Care Quality Commission) standards and Contract KPIs (key Performance Indicators) including NHS Contracts

  o Work with the Commercial and Finance Director and Deputy Medical Director to manage existing contracts and contractual relationships, manage budgets, control costs and maximise income streams

  o Lead strategic change and digital transformation initiatives, using data-driven methods to drive adoption and measure success

  o Ensure patient voices are central to service development through effective engagement mechanisms like PPGs (Patient Participation Groups) and Neighbourhood and Locality Partnership working

  About us

  BrisDoc is proud to manage three exceptional healthcare services: Broadmead Medical Centre, Charlotte Keel Medical Practice, and the Homeless Health Service. Together, these practices provide high-quality, accessible healthcare, balancing prevention and urgent care to meet the needs of diverse and often underserved populations.

  Our AmbitionBrisDoc is committed to building sustainable, long-term healthcare services for atypical populations facing significant challenges, including health inequalities, language barriers, and cultural differences. By actively participating in the Bristol Inner City Primary Care Network (PCN) and working across broader health and social care systems, we are shaping neighbourhood-based, integrated care that addresses public health challenges and delivers lasting social value.

  Date posted

  11 February 2025

  Pay scheme

  Other

  Salary

  £75,000 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  Head of Practice Services

  Job locations

  Unit 4 Osprey Court

  Whitchurch

  Bristol

  BS14 0BB

  
  

  Job description

  Job responsibilities

  Key Responsibilities

  Strategic Leadership and Planning In collaboration with the Deputy Medical Director and General Practice LeadershipTeams, develop and execute a comprehensive Practice Services strategy aligned withBrisDocs vision and NHS priorities Lead service improvement plans, ensuring delivery is data-driven, insight and evidencebased, and aligned with patient and workforce needs Collaborate with stakeholders to horizon-scan for opportunities and risks, includingcontract additions and variations, and wholesale new opportunities, whilst maintainingBrisDocs position as a healthcare innovatorOperational Excellence Monitor and manage performance against objectives, including QoF (Quality OutcomesFramework), CQC (Care Quality Commission) standards and Contract KPIs (keyPerformance Indicators) including NHS Contracts Ensure our practices meet high regulatory and operational standards, fostering aculture of mutual support and continuous improvement Oversee improvements to estates, including opportunities to develop premises to meetthe needs of modern general practiceFinancial and Contract Management In collaboration with the Commercial and Finance Director and Deputy Medical Directorlead on BrisDocs reprocuring of existing contracts. Work with the Commercial and Finance Director and Deputy Medical Director tomanage existing contracts and contractual relationships, manage budgets, controlcosts and maximise income streams Provide contractual and financial oversight to ensure practices operate sustainably andprofitablyLeadership and Workforce Development Provide direct line management to Practice Managers, including setting objectives,conducting appraisals, and ensuring their effective support and development Inspire and empower Practice Managers and Practice Leadership Teams, promotingprofessional growth and operational success Support consistent HR practices, including appraisals, training, and conflict resolution Build strong, collaborative relationships across BrisDoc and external partners, ensuringPractice Services contribute to the development and delivery of the BNSSG (BristolNorth Somerset South Gloucestershire) ICB integrated care strategyChange Management Lead strategic change and digital transformation initiatives, using data-driven methodsto drive adoption and measure success Develop risk mitigation strategies and work through challenges to ensure effectiveimplementation of projectsPatient and Community Engagement Ensure patient voices are central to service development through effective engagementmechanisms like PPGs (Patient Participation Groups) and Neighbourhood and LocalityPartnership working Promote community health initiatives that align with BrisDocs mission to enhancepopulation well-beingWider BrisDoc awareness and involvement Hold awareness of Severnside Integrated Urgent Care and its various offshoots, e.g.Integrated Access Partnership, System CAS (Clinical Assessment Service), Frailty-ACE(Assessment and Coordination for Emergency and Urgent Care), Paediatric-ACE, andhow they interface with Practice Services Liaise with the Head of Severnside and others as appropriate to consider wheresynergies may lie between the two areas of BrisDoc

  Job description

  Job responsibilities

  Key Responsibilities

  Strategic Leadership and Planning In collaboration with the Deputy Medical Director and General Practice LeadershipTeams, develop and execute a comprehensive Practice Services strategy aligned withBrisDocs vision and NHS priorities Lead service improvement plans, ensuring delivery is data-driven, insight and evidencebased, and aligned with patient and workforce needs Collaborate with stakeholders to horizon-scan for opportunities and risks, includingcontract additions and variations, and wholesale new opportunities, whilst maintainingBrisDocs position as a healthcare innovatorOperational Excellence Monitor and manage performance against objectives, including QoF (Quality OutcomesFramework), CQC (Care Quality Commission) standards and Contract KPIs (keyPerformance Indicators) including NHS Contracts Ensure our practices meet high regulatory and operational standards, fostering aculture of mutual support and continuous improvement Oversee improvements to estates, including opportunities to develop premises to meetthe needs of modern general practiceFinancial and Contract Management In collaboration with the Commercial and Finance Director and Deputy Medical Directorlead on BrisDocs reprocuring of existing contracts. Work with the Commercial and Finance Director and Deputy Medical Director tomanage existing contracts and contractual relationships, manage budgets, controlcosts and maximise income streams Provide contractual and financial oversight to ensure practices operate sustainably andprofitablyLeadership and Workforce Development Provide direct line management to Practice Managers, including setting objectives,conducting appraisals, and ensuring their effective support and development Inspire and empower Practice Managers and Practice Leadership Teams, promotingprofessional growth and operational success Support consistent HR practices, including appraisals, training, and conflict resolution Build strong, collaborative relationships across BrisDoc and external partners, ensuringPractice Services contribute to the development and delivery of the BNSSG (BristolNorth Somerset South Gloucestershire) ICB integrated care strategyChange Management Lead strategic change and digital transformation initiatives, using data-driven methodsto drive adoption and measure success Develop risk mitigation strategies and work through challenges to ensure effectiveimplementation of projectsPatient and Community Engagement Ensure patient voices are central to service development through effective engagementmechanisms like PPGs (Patient Participation Groups) and Neighbourhood and LocalityPartnership working Promote community health initiatives that align with BrisDocs mission to enhancepopulation well-beingWider BrisDoc awareness and involvement Hold awareness of Severnside Integrated Urgent Care and its various offshoots, e.g.Integrated Access Partnership, System CAS (Clinical Assessment Service), Frailty-ACE(Assessment and Coordination for Emergency and Urgent Care), Paediatric-ACE, andhow they interface with Practice Services Liaise with the Head of Severnside and others as appropriate to consider wheresynergies may lie between the two areas of BrisDoc

  Person Specification

  Knowledge, Skills and Experience

  Essential

  • Strong leadership and change management skills, with a track record of supporting and motivating staff and implementing service improvements
  • Excellent financial acumen and ability to align budgets with strategic goals
  • Expertise in managing contracts, financial planning, and performance monitoring in a demanding service environment

  Desirable

  • Experience in general practice operations, including Primary Care Networks, Integrated Neighbourhood Teams, and Integrated Care Systems
  • Experience in patient and community engagement strategies
  • Knowledge of digital transformation in healthcare

  Personal Attributes

  Essential

  • Resilient, adaptable and self-aware, capable of managing competing priorities in a dynamic environment, and of reflection and development
  • Collaborative and supportive, fostering a culture of inclusivity, openness, learning and innovation
  • Proactive and results-orientated, consistently delivering high quality outcomes
  • A visionary leader with a commitment to BrisDoc's mission and values

  Person Specification

  Knowledge, Skills and Experience

  Essential

  • Strong leadership and change management skills, with a track record of supporting and motivating staff and implementing service improvements
  • Excellent financial acumen and ability to align budgets with strategic goals
  • Expertise in managing contracts, financial planning, and performance monitoring in a demanding service environment

  Desirable

  • Experience in general practice operations, including Primary Care Networks, Integrated Neighbourhood Teams, and Integrated Care Systems
  • Experience in patient and community engagement strategies
  • Knowledge of digital transformation in healthcare

  Personal Attributes

  Essential

  • Resilient, adaptable and self-aware, capable of managing competing priorities in a dynamic environment, and of reflection and development
  • Collaborative and supportive, fostering a culture of inclusivity, openness, learning and innovation
  • Proactive and results-orientated, consistently delivering high quality outcomes
  • A visionary leader with a commitment to BrisDoc's mission and values

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  BrisDoc Healthcare Services

  Address

  Unit 4 Osprey Court

  Whitchurch

  Bristol

  BS14 0BB

  
  

  Employer's website

  https://brisdoc.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  BrisDoc Healthcare Services

  Address

  Unit 4 Osprey Court

  Whitchurch

  Bristol

  BS14 0BB

  
  

  Employer's website

  https://brisdoc.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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