End Date

Thursday 29 February 2024

Salary Range

£118,652 - £139,590

We support agile working – click here for more information on agile working options.

Agile Working Options

Hybrid Working, Job Share

Job Description Summary

About this opportunity
Personalised Experiences and Communications (PEC) platform sits within the Consumer Relationships BU and plays a critical role in supporting the achievement of the Group Personalisation strategy to be more relevant for customers by using data, insights and analytics to better understand and deliver against customer needs at any moment in time, with a seamless multi-dimensional ecosystem of personalised experiences seamlessly connected through every touchpoint.
Our mission is to lead and develop the personalisation strategy driving forward the transformation to provide self-serving capabilities, tech and infrastructure for how we can engage with customers through personalised experiences and comms.
An exciting leadership opportunity has arisen to join the team as the Head of Product Management right at the pivotal time during our Platform transformation. With the customer at the heart and transformative influence, you’ll collaborate across the business to ensure alignment of our platform product vision to the objectives of group wide stakeholders.

Job Description

JOB TITLE: Head of Product Management

LOCATIONS: London, Bristol

SALARY: £118,652 +

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub locations.

About this opportunity

Personalised Experiences and Communications (PEC) platform sits within the Consumer Relationships BU and plays a substantial role in supporting the achievement of the Group Personalisation strategy to be more relevant for customers.

An exciting leadership opportunity has arisen to join the team as the Head of Product Management right at the pivotal time during our Platform transformation. With the customer at the heart and transformative influence, you’ll collaborate across the business to ensure alignment of our platform product vision to the objectives of group wide stakeholders.

In this role, you’ll:

• Define and guide platform level product vision and roadmap, ensuring alignment to, and embedding of the group wide personalisation & communications strategy.
• Stay up to date with market changes and competitors’ insights alongside internal analytics, equipping the product owners to effectively develop individual, aligned product strategies & roadmaps. You'll be accountable for the continuous evolution and management of the platform objectives and key results.
• Act as a trusted advisor to the business units, representing the PEC Platform and promote the strategy, services, and capabilities being developed within it. Build positive relationships across the Group identifying problems and requirements to influence strategic decisions to drive outcomes supporting customer and business outcomes.
• Have a strong grasp of financials and strategic focus that will help develop and deliver the right level of continued investment and prioritisation.
• Consistently review prioritisation of our platform product development roadmaps aligned to platform level goals and objectives.
• Establish and lead cross divisional sessions & governance aimed at maximising collaboration, delivery, and awareness of progress against the personalisation & platform strategies. Taking control of distribution of impactful communications keeping a variety of audiences updated with key updates on delivery and progress.

About you:

• Product development experience – defining a product vision & roadmap with accountability for its delivery in collaboration with the product delivery teams. Robust understanding of the tech landscape and capabilities, the personalisation strategy, and the business imperatives.
• Experience of adding new value within business and technical environments; applying your knowledge of the business and the marketplace to advance the organisation's objectives.
• Able to combine a strategic, product mentality with the ability to see opportunities and develop comprehensive delivery plans, driving actions to coordinate and align to strategic goals.
• Use your expertise to act as the organisational authority on leading projects and/or programmes within desired cost, time, and quality parameters.
• Extensive track record of building strong senior level relationships and providing constructive support and challenge to directors.
• Able to think strategically and have a natural curiosity for external and internal factors that could influence our strategy. Strong communication and relationship building skills. Bring energy and aim to ensure your product is successful.

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want everyone to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.