• Job Description

  Req#: B0441-25-0004?language=en&page=1165&sort=publicationDateDesc

  Job summary

  London Central & West UCC are looking for a Head of Quality, Patient Safety and Experience to join their expanding team. In this new role, you will be responsible for leading a team to deliver clinical governance, quality and patient safety across the different services in the organisation.

  The postholder will work closely with operational and clinical teams to build on LCWs clinical excellence through effective quality improvement. Supporting the registered manager and nominated individual, the Head of Quality, Patient Safety and Experience will lead on all activities relating to patient safety, showing core knowledge in delivering excellence in healthcare and be passionate about driving forward the quality and governance agenda in delivering safe care and a positive patient experience.

  Main duties of the job

  The Head of Quality, Patient Safety and Experience will have operational and organisational management of the Quality Management System (QMS), including the responsibility for the development and implementation of the Quality, Governance and Safety strategies across all services and locations that LCW manages. The post holder will be expected to provide visible and effective leadership for clinical risk management and quality assurance across the organisation, as well as the day-to-day management of the Governance, Quality and Patient Safety Team.

  Within this role, the post provides support to the executive team in understanding the risks and those which require escalation to the board. In addition, the post holder will be responsible for the oversite of the implementation of CQC recommendations and monitoring the delivery of improvement plans.

  The post holder should hold extensive experience and knowledge of governance, regulation, quality improvement, patient safety and audits, as well as the understanding and practical application of UK Public Sector Regulatory Compliance and Corporate Governance. Experience of leading, managing and motivating staff to achieve excellent results is required.

  Interviews are due to be conducted on the week commencing 27th January 2025.

  About us

  London Central & West Unscheduled Care Collaborative (LCW UCC), a GP-led not for profit Social Enterprise organisation.

  The same qualities have underpinned London Central & West Unscheduled Care Collaborative since it was established in 1993, namely that the patient is at the heart of a highly professional, not for profit service delivered by experienced staff familiar with the local environment. This approach ensures that London Central & West Unscheduled Care Collaborative continues to be a real benefit to the local community.

  London Central & West Unscheduled Care Collaborative provides an array of different Primary Care and Urgent Care Services including Integrated Urgent Care, GP Practices and Urgent Care Centres, and Single Points of Access.

  Please contact Nicola Dawson (Nicola.dawson13@nhs.net) to arrange an informal chat about the role and/or an informal visit to the offices.

  Date posted

  07 January 2025

  Pay scheme

  Other

  Salary

  £60,000 to £70,000 a year pro rata

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  B0441-25-0004

  Job locations

  St. Charles Hospital

  Exmoor Street

  London

  W10 6DZ

  
  

  Job description

  Job responsibilities

  The Head of Quality, Patient Safety & Experience will have operational and organisational management of the Quality Management System (QMS), including development and implementation of the Quality, Governance and Safety strategies across all services and locations LCW delivers services.

  Other roles and responsiblities indlcude, but are not limited to:

  • Provide visible and effective leadership for clinical risk management and quality assurance across the LCW.
  • Ensure that the organisation has robust assurance processes in place for undertaking self-assessments and evidence collection in line with all compliance requirements.
  • Lead on the identification of areas requiring improvement to reach an acceptable level and to advise relevant leadership teams accordingly.
  • Accountable for the development and implementation of a compliance framework, ensuring that the organisation is achieving the standards required for CQC registration.
  • Ensure systems and processes are in place to respond to Care Quality Commission information and inspection requests.
  • Oversight of the implementation of CQC recommendations and monitor delivery of improvement plans.
  • Ensure that risk assessments are applied systematically across the organisation and that the organisation can be assessed against the regulations.

  Job description

  Job responsibilities

  The Head of Quality, Patient Safety & Experience will have operational and organisational management of the Quality Management System (QMS), including development and implementation of the Quality, Governance and Safety strategies across all services and locations LCW delivers services.

  Other roles and responsiblities indlcude, but are not limited to:

  • Provide visible and effective leadership for clinical risk management and quality assurance across the LCW.
  • Ensure that the organisation has robust assurance processes in place for undertaking self-assessments and evidence collection in line with all compliance requirements.
  • Lead on the identification of areas requiring improvement to reach an acceptable level and to advise relevant leadership teams accordingly.
  • Accountable for the development and implementation of a compliance framework, ensuring that the organisation is achieving the standards required for CQC registration.
  • Ensure systems and processes are in place to respond to Care Quality Commission information and inspection requests.
  • Oversight of the implementation of CQC recommendations and monitor delivery of improvement plans.
  • Ensure that risk assessments are applied systematically across the organisation and that the organisation can be assessed against the regulations.

  Person Specification

  Knowledge

  Essential

  • 1) Extensive knowledge and experience of governance, regulation, quality improvement, patient safety and audit.
  • 2) Significant knowledge of clinical effectiveness and corporate governance and its application.
  • 3) Knowledge, understanding, practical application of UK Public Sector Regulatory Compliance and Corporate Governance.

  Experience

  Essential

  • 1) Experience of Quality Management systems in the UK healthcare environment.
  • 2) Experience of the relevant regulatory systems and compliance, including CQC etc.
  • 3) Experience of incident and complaints management.
  • 4) Experience of managing Committees reporting to the Board.

  Qualifications

  Essential

  • 1) Educated to Degree level, or equivalent experience.

  Desirable

  • 1) Post-graduate qualification such as Masters Leadership / Management training or Corporate Governance (e.g. CGIUKI).

  Person Specification

  Knowledge

  Essential

  • 1) Extensive knowledge and experience of governance, regulation, quality improvement, patient safety and audit.
  • 2) Significant knowledge of clinical effectiveness and corporate governance and its application.
  • 3) Knowledge, understanding, practical application of UK Public Sector Regulatory Compliance and Corporate Governance.

  Experience

  Essential

  • 1) Experience of Quality Management systems in the UK healthcare environment.
  • 2) Experience of the relevant regulatory systems and compliance, including CQC etc.
  • 3) Experience of incident and complaints management.
  • 4) Experience of managing Committees reporting to the Board.

  Qualifications

  Essential

  • 1) Educated to Degree level, or equivalent experience.

  Desirable

  • 1) Post-graduate qualification such as Masters Leadership / Management training or Corporate Governance (e.g. CGIUKI).

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  LCW UCC

  Address

  St. Charles Hospital

  Exmoor Street

  London

  W10 6DZ

  
  

  Employer's website

  https://www.lcwucc.com/ (Opens in a new tab)

  Employer details

  Employer name

  LCW UCC

  Address

  St. Charles Hospital

  Exmoor Street

  London

  W10 6DZ

  
  

  Employer's website

  https://www.lcwucc.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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