• Job Description

  Req#: CMC3664

  We are hiring a Head of Spain, the Spanish Client Management Team is responsible for business development and relationship management for all Spain based clients and potentially additional Spanish language clients from other regions. You may be a Relationship Manager looking for the next stage in your career or in a Head of Sales role looking for a change?

  • Proactively and effectively manage the Spanish Client Management Team to ensure a high quality, relevant client experience
  • Development and implement the Client Management strategy and policies across Spain.
  • Provide continuous coaching, guidance and development to the Client Management Team.
  • Take overall ownership and accountability for driving a client centric and service oriented culture across the Client Management Team to put the client at the heart of everything we do.
  • Ensure the effective management of team resources including: staffing levels, allocation of tasks, service quality levels etc.
  • Provide day to day management of the Spanish branch, including management of individual and team performance to achieve outcomes
  • Develop, agree and implement all Client Management Team KPIs at an individual and team level, working with other Heads of Offices and their respective teams to ensure goals are achieved
  • Ensure the consistent provision of high quality relationship management and support across all teams and countries to ensure a positive, tailored client experience
  • Ensure the identification and implementation of all relevant opportunities to promote our products and services to our high value clients.
  • Continuously review and identify ways to improve our service proposition across Spain.
  • Comply with all regulatory requirements, including all money laundering, Legal and Compliance requirements within the country of responsibility.
  • Establish the initial budget proposal for the Client Management Teams across Spain and ensure the teams operate within the approved budget requirements
  • Carry out regular employee performance reviews with all of your direct reports in line with the Company’s performance management process and monitor individual/team progress against KPIs and business requirements

  Key Skills and Experience

  • Detailed understanding of the Retail Derivatives market and Financial Services
  • Able to demonstrate passion, enthusiasm, commitment and an in depth knowledge of financial markets, our products and our services
  • Proven track record of managing a Client Management Team, with an emphasis towards high-value clients within Spain
  • Operate with integrity and an exceptionally high client service mindset and translates this into successful team management approaches
  • Ability to act as a role model for team members by demonstrating and reinforcing desired behaviours through a variety of mechanisms
  • Proven track record of initiating, building and maintaining strong client relationships
  • Ability to take ownership and accountability for key decisions
  • Ability to collaborate within the team and across teams to achieve desirable outcomes
  • Expert knowledge of our products and platform
  • Excellent verbal and written communication skills
  • Minimum undergraduate degree in relevant discipline
  • Excellent verbal and written Spanish and English language skills

• About the company

  The latest #trading updates and analysis of the markets.? DM @CMCMarkets for enquiries. APAC enquiries @CMCMarketsAusNZ. 76% of retail CFD accounts lose money.

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