Company Description

As one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry. H&M group comprises nine independent brands: H&M, COS, Weekday, Monki, H&M Home, & Other Stories, ARKET and Afound. We have over 5,000 stores across more than 73 markets worldwide.

Established in 2019, the H&M Services Pvt. Ltd. in Bangalore, India was created with the vision of serving as a strategic Center of Excellence (CoE) within Tech and Non-tech Services for the H&M group. The CoE comprises a team of technology experts with in-depth knowledge of the organization's operations and the latest technologies. Over the years, the Center has grown significantly and currently has a workforce of 400+ employees, specializing in technology, finance, and other enablement functions.

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Job Description

WHAT YOU DO?

As a pivotal member of the Business Tech leadership team in India, your primary responsibility will be to provide guidance and direction for the Tech Location, facilitating seamless delivery from the Center, establishing efficient systems and processes across functions, and enabling the Center’s continued growth and success while securing the seamless day to day operations.

WHO YOU ARE?

To be successful in this role, you should have strong leadership skills, communicate effectively, manage teams to achieve results, and be experienced in implementing efficient systems and processes. It is important to have a passion for fostering growth and innovation, along with a solid understanding of technology, business processes and experience of working in leadership position at a GCC in India

HOW YOU DO IT?

By acting in line with our values and being a role model, you contribute to your own and H&M Group’s business success. No matter what your role may be at H&M Group – WHAT you do is as important as HOW you do it.

WHAT YOU DO?

Strategy and Growth : Develop strategies, implement growth initiatives, drive innovation, and ensure the Center is compliant with laws, regulations, and policies.

• Lead the strategic and growth initiatives for the Bangalore Tech Center together with the global key stakeholders through a proactive approach to the GCC strategy, scope, operational delivery and excellence.
• Develop and implement a comprehensive operational plan aligned with H&M Business Tech's global objectives.
• Drive innovation and lead transformational change initiatives aimed at enhancing the capability of the organization in line with the global Business Tech strategy, driving continuous improvement, and fostering a culture of innovation.
• Keep abreast of the latest industry trends, technologies, and best practices and leverage them to continuously enhance the Center's capabilities and offerings.

Finance and Budgeting : Oversees financial planning, analysis, and reporting while developing and managing budgets. Assess the impact of initiatives and ensure compliance.

• Establishing financial targets and goals, monitoring financial performance, and reporting financial results of the Center to H&M Business Tech leadership
• Developing and implementing financial policies, procedures, and controls to ensure the accuracy, completeness, and integrity of financial data of the Center as well as investment from other H&M entities.
• Drive optimization and control of costs across all GCC scope areas & facilitate business results / outcome through business analytics & decision support systems
• Identifying and mitigating financial risks and ensuring the Center is compliant with all applicable laws, regulations, and policies
• Engage actively in the annual audit

Center operations and cross functional activities: Manage the Center’s operations and guide enablement function leads on improvement and growth initiatives

Managing the Center operations :

• Ensure service delivery is in line with H&M global operating procedures and model. Secure that best practices are adopted.
• Lead implementation of quality certifications for the Center and build a strong quality and continuous improvement leadership team to ensure world class services being delivered from the Tech Center
• Audit Service Delivery elements like Quality Assurance; Business Continuity and Disaster recovery
• Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with current conditions.
• Work closely with and guide functional teams on
• Organizational strategy, recruitment, retention, and people initiatives for Center employees
• Procurement and admin process improvement initiatives
• Overall IT/ technology support and implementation initiatives
• Being a registered legal officer for the legal entity

Collaboration/Stakeholder management: Engage with global stakeholders :

• Developing strong relationships with Global H&M colleagues / business stakeholders, understand their needs and requirements, and find ways to align with business goals and objectives
• Collaborating with other leaders across Retail and Production office in India to drive cross-functional initiatives that support the H&M’s global goals and objectives
• Identifying new partnership opportunities to increase the scope of services of the Center
• Work collaboratively with local and global stakeholders to establish and track Center level objectives and key results (OKRs) and key performance indicators (KPIs), driving governance and ensuring alignment with overall business strategies and goals

You Know you have done a great job if:

• You deliver and aim to exceed our objectives of the Technology and Non-Technology Operations, Internal stakeholders. People, Community and Finance Plan
• You coach the Leadership team in how to use the financial performance information to deliver a cost effective service to H&M Global
• You secure H&M GCC delivers the highest service value scores across the stakeholder groups at optimal cost levels
• You deliver optimum efficiency levels within the GCC, and the GCC is 100 % compliant with H&M global policies and all local laws and regulations
• You communicate regularly with stakeholders so that all GCC center results are well received and understood
• You find new solutions to continually improve policies and processes across the GCC and advise and support HQ on improving overall H&M
• You build future capability through a combination of external talent sourcing and internal skills development
• You improve the capability of the team by coaching and training them to deliver their objectives, their Personal Development Plan, Key Performance Indicators and the Operating Model

Qualifications

WHO YOU ARE : Your knowledge and personal characteristics

EDUCATION :

• Essential: Degree in related field of Technology and / or Core Corporate function (finance, HR etc) and / or Core General Management
• Desired: Certifications in Quality / Digital Automation & Transformation, Lean/Agile

SKILLS :

• Deep expertise and appreciation for GCC Management and excellence across various GCC center functions
• Knowledge of technologies, processes in GCC’s and an ability to operate, execute some if not all functions
• Commercial acumen, business case management
• Excellent communication and relationship management skills
• Excellent project & change management skills
• Strong analytical and problem solving skills
• Strong organizational and time management skills
• Demonstrated employee leadership skills; ability to plan, assign and direct work; ability to recruit, develop and appraise employees
• Ability to establish collaborative relationships with internal stakeholders and solution providers
• Focus on driving benefits from projects

EXPERIENCE :

• 18+ years of work experience with at least 5+ years of prior experience in leading a multi-function GCC and having been a part of the Executive leadership in a GCC (previous GCC Center Head Role would be an added advantage)
• Experience in CI / Project Management methodologies & tools would be an added advantage
• Experience in working with senior leaders to develop and implement business strategies
• Demonstrated success in building and motivating high-performing teams
• Experience in driving change management initiatives and organizational transformation
• Strong experience in process optimization and continuous improvement initiatives
• Prior experience in managing relationships with key stakeholders across functions and geographies in a diverse multi-cultural environment
• Experience in developing and implementing operational plans to meet business objectives
• Demonstrated success in enhancing service delivery capability and customer satisfaction
• Experience in managing compliance with regulatory and legal requirements

PERSONAL CHARACTERISTICS :

• Entrepreneurial mindset: Ability to think outside the box and take calculated risks.
• Consultative: Ability to work collaboratively with cross-functional teams and stakeholders
• Results-driven: Focused on achieving results and delivering high-quality outcomes.
• Strong business acumen: In-depth understanding of global business trends and environment
• Decisive and action-oriented: Capacity to make quick yet effective decisions.
• Achievement-oriented: Driven to excel and accomplish challenging goal
• Collaborative and team-oriented Delivers results through team-work and collaboration across