• Job Description

  Req#: C9179-25-0368?language=en&page=365&sort=publicationDateDesc

  Job summary

  West Suffolk NHS Foundation Trust is looking for an innovative and future-looking individual to lead the technical delivery service in our digital services department. This is a new role that has arisen to oversee the operational and strategic delivery of our technical infrastructure.

  The role will form part of our digital senior leadership team; you will be expected to line manage the existing technical services as well as look forward to the next one to three years and deliver a roadmap of improvements, optimisations and stabilisations. Our teams support technical infrastructure across acute and community locations for the Trust and alliance partners.

  This role would suit an applicant who has substantial experience within cyber security, servers or cloud infrastructure, networking and/or telecoms. You will need to have experience of working closely with service delivery teams in engineering and service desk colleagues. Experience in managing teams is essential, as well as change management or service improvement. You will be expected to lead by example in supporting our colleagues to develop and improve through their careers.

  You will join a mature digital organisation who are striving to deliver high quality, digitally enabled healthcare.

  Main duties of the job

  This role as head of technical delivery is responsible for the delivery of the technical service within digital services. Digital systems, applications and solutions are critical to the whole Trust as well as regional and national requirements and support a wide range of vital clinical and operational services. The Trust is highly dependent on these digital resources being managed efficiently and effectively.

  The postholder will be an expert in digital infrastructure and have lead responsibility for a number of strategic and operational priorities regarding the technical infrastructure that supports the organisation. Priorities will be planned, reported on and delivered using appropriate project / programme management approaches.

  The head of technical delivery will be responsible for the technical infrastructure across multiple sites and community locations. The portfolio will also include information security and cyber. There is a strong focus on ensuring strong digital foundations and keeping the Trust operational using high quality, robust infrastructure.

  This role is responsible for managing the teams who deliver this service, ensuring that staff are supported using the Trust's existing policies and procedures. The post holder will work with the other senior managers within the department to deliver the digital strategy and closely align with the Trust's objectives, strategies and plans.

  About us

  #BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

  We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

  The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

  Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

  We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

  With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

  We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

  Join us. What will you #BeKnown for?

  Details

  Date posted

  05 August 2025

  Pay scheme

  Agenda for change

  Band

  Band 8b

  Salary

  £64,455 to £74,896 a year Per Annum Pro Rata

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  179-7390867-P

  Job locations

  West Suffolk NHS Foundation Trust

  Hardwick Lane

  Bury St. Edmunds

  IP33 2QZ

  
  

  Job description

  Job responsibilities

  Please see full job description and person specification for more information on the role and responsibilities.

  Job description

  Job responsibilities

  Please see full job description and person specification for more information on the role and responsibilities.

  Person Specification

  Education and qualifications

  Essential

  • Educated to Masters level including qualifications in digital, IT, change, management or transformation, or equivalent experience.
  • PRINCE2 or equivalent project/programme management qualification from recognised professional body (e.g. APM, PMI)
  • Evidence of recent continuous professional development, including leadership/management and professional skills relevant to the post (e.g. technical courses, leadership/management courses, staff development, business cases)

  Desirable

  • Qualification in digital, change, transformation, management or leadership subject.
  • Participation / qualification from NHS leadership courses (e.g. NHS Leadership Academy, Digital Health Leadership Programme).
  • Relevant professional membership (e.g. BCS, PMI)
  • Cyber security qualification (e.g. CISSP) or working towards it

  Experience and knowledge

  Essential

  • Substantial experience in an NHS or public sector setting.
  • Substantial experience in staff and team management. Significant experience in managing a digital / IT service.
  • Experience of implementation and optimisation of digital solutions.
  • In depth professional knowledge and highly developed specialist knowledge in digital infrastructure specialities acquired through professional training or experience.
  • Budget and resource management. Risk management.
  • Development and implementation of policies, SOPs, guidelines and projects from initiation to completion.

  Desirable

  • Good knowledge of business change techniques.
  • Experience in developing and implementing roadmaps and strategies.

  Skills and abilities

  Essential

  • Leadership skills, with the ability to motivate and empower others
  • Excellent communication skills across a broad range of stakeholders. High standard of verbal, inter-personal, written and presentation skills. Ability to liaise and negotiate. Excellent computer literacy.
  • Effective self-management and motivation.
  • Experience holding difficult conversations and evidence of dealing with and resolving conflicting opinions and priorities.

  Personal qualities

  Essential

  • Willingness to travel, within the region and nationally.

  Desirable

  • Ability to work flexible hours

  Person Specification

  Education and qualifications

  Essential

  • Educated to Masters level including qualifications in digital, IT, change, management or transformation, or equivalent experience.
  • PRINCE2 or equivalent project/programme management qualification from recognised professional body (e.g. APM, PMI)
  • Evidence of recent continuous professional development, including leadership/management and professional skills relevant to the post (e.g. technical courses, leadership/management courses, staff development, business cases)

  Desirable

  • Qualification in digital, change, transformation, management or leadership subject.
  • Participation / qualification from NHS leadership courses (e.g. NHS Leadership Academy, Digital Health Leadership Programme).
  • Relevant professional membership (e.g. BCS, PMI)
  • Cyber security qualification (e.g. CISSP) or working towards it

  Experience and knowledge

  Essential

  • Substantial experience in an NHS or public sector setting.
  • Substantial experience in staff and team management. Significant experience in managing a digital / IT service.
  • Experience of implementation and optimisation of digital solutions.
  • In depth professional knowledge and highly developed specialist knowledge in digital infrastructure specialities acquired through professional training or experience.
  • Budget and resource management. Risk management.
  • Development and implementation of policies, SOPs, guidelines and projects from initiation to completion.

  Desirable

  • Good knowledge of business change techniques.
  • Experience in developing and implementing roadmaps and strategies.

  Skills and abilities

  Essential

  • Leadership skills, with the ability to motivate and empower others
  • Excellent communication skills across a broad range of stakeholders. High standard of verbal, inter-personal, written and presentation skills. Ability to liaise and negotiate. Excellent computer literacy.
  • Effective self-management and motivation.
  • Experience holding difficult conversations and evidence of dealing with and resolving conflicting opinions and priorities.

  Personal qualities

  Essential

  • Willingness to travel, within the region and nationally.

  Desirable

  • Ability to work flexible hours

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  West Suffolk NHS Foundation Trust

  Address

  West Suffolk NHS Foundation Trust

  Hardwick Lane

  Bury St. Edmunds

  IP33 2QZ

  
  

  Employer's website

  https://www.wsh.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  West Suffolk NHS Foundation Trust

  Address

  West Suffolk NHS Foundation Trust

  Hardwick Lane

  Bury St. Edmunds

  IP33 2QZ

  
  

  Employer's website

  https://www.wsh.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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