Overview

Health Advisor Associate - Birmingham, AL - Monday - Friday 8:00AM-5:00PM, 8:00AM-8:00PM, 11:00AM-5:00PM

This position works with other Health Advisors to solve problems and help identify effective solutions to healthcare barriers for patients.

Pay Range: $20.00+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!

Responsibilities

• Coaches members and provides an empathetic, non-judgmental environment to identify effective solutions to healthcare barriers.
• Works telephonically/electronically with members to manage their chronic condition
• Interface with member profile and data within Salesforce
• Develop rapport and relationships with individuals to increase self-efficacy
• Identify and solve barriers to individual’s health management
• Provide an above and beyond experience assisting members in locating various services, physicians, or resources
• Monitor data reported directly by members to create a personalized improvement
• Use KPIs to assess work performance
• Utilize strengths and interests to work on various projects within the company
• Being a champion for quality and continuous improvement

Qualifications

QUALIFICATIONS

Required Work Experience:

• N/A

Preferred Work Experience:

• N/A

Physical and Mental Requirements:

• N/A

Knowledge:

• NBC-HWC Certification must be obtained within 2 years.

Skills:

• Excellent problem-solving capabilities
• Excellent teamwork skills
• Proficiency in some of the following (not all are expected):
• Customer service
• One-on-one education/coaching
• Working knowledge of healthcare systems
• Prior experience with chronic condition management preferred
• Experience with patient communication in healthcare setting
• Hunger to learn and improve through professional development, continuing education opportunities, and national health coach training
• Ownership mentality
• Immigration or work visa sponsorship will not be provided

EDUCATION Bachelor’s Degree(Required)Master’s DegreeLICENSECERTIFICATIONS NBC-HWC Certification

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-78736

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets