• Job Description

  Req#: JR00092235

  You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

  Job Description:

  At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

  Do you have experience in healthcare? A background in medical social work, nursing or case management? Are you looking for a different approach to helping others navigate the complex health care system? Join our team of dedicated and passionate PinnacleCare Health Advisors!

  The opportunity: The Health Advisor role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available. This is a full time Monday-Friday virtual position with an on-call rotation generally every 4 weeks. Our Health Advisors occasionally accompany members on appointments within a 100-150 mile radius. We are seeking a candidate that lives in the Southeast, within any of the following areas: Atlanta, GA/Raleigh, NC/Northern Alabama/South Carolina.

  PinnacleCare is a health advisory service that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.

  How you will contribute:

  • Coordinate all aspects of the Member’s healthcare, including collection of medical records, scheduling appointments, and facilitating second opinions with top physicians when needed.
  • Collaborate with Medical Directors and Researchers to provide members with the latest information on medical conditions, treatments, clinical trials as well as options of highly qualified physicians to consult for care. Members turn to their PinnacleCare Health Advisor for unbiased support and assistance in any medical situation.
  • Provide high-touch customer service to our members. Your member and their family will look to you for competent, efficient, and caring support.
  • Develop and maintain relationships with physicians and hospital staff.

  What you will bring with you :

  • Ability to work with a diverse range of people
  • Excellent communication skills and sense of urgency
  • Compelling communicator, service oriented and ability to work collaboratively with others
  • Ability to navigate and adapt to a changing, fast paced work environment

  Required Education and Experience:

  • Registered Nurse or Licensed Clinical Social Worker or other health related field such as an Occupational Therapist
  • Background in medical social work, nursing or clinical case management
  • 5+ years of clinical medicine, direct patient care or case management experience
  • Hospital setting experience is preferred
  • Proficiency with MS Office
  • Excellent time management skills, agility in multi-tasking, decisiveness, bias towards action and proactive approach to medical needs of members

  Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

  Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

  Life is brighter when you work at Sun Life

  • Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
  • Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
  • A flexible work environment with a friendly, caring, collaborative and inclusive culture
  • Great Place to Work® Certified in Canada and the U.S.
  • Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  If you are a California resident, the salary range for this position is:

  • Southern region: $75,700-$113,600 annually
  • Central region: $79,800-$119,700 annually
  • Northern region: $85,400-$128,100 annually

  If you are a Colorado resident, the salary range for this position is $72,200-$108,300 annually.

  If you are a New York resident, the salary range for this position is $85,400-$128,100 annually.

  If you are Washington resident, the salary range for this position is $79,800-$119,700 annually.

  We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

  Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

  At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

  #LI-remote

  Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

  At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

  For applicants residing in California, please read our employee California Privacy Policy and Notice.

  Job Category:

  Health Advisor

  Posting End Date:

  19/03/2024

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• About the company

  Sun Life Financial Inc. is a Canadian financial services company.

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