• Job Description

  Req#: 3371255

  Description

  What We're Looking For

  Are you a proactive problem-solver who takes pride in delivering meaningful work that makes a lasting impact? We're looking for a driven and detail-oriented professional to join our team as a Health Care Assistant. In this role, you'll play a vital part in ensuring a smooth and efficient patient registration process, helping us move forward with purpose and precision. The ideal candidate values continuous learning, leads with a welcoming spirit, takes ownership of their work, and is passionate about supporting people and building stronger communities.

  Essential Job Duties:

  • Commitment to the mission, vision and values of Third Street Family Health Services.
  • Takes personal responsibility to promote health equity.
  • Provides care without judgment.
  • Answer phones in a professional and courteous manner and respond to patient/customer requests as appropriate.
  • Competently utilizes the electronic health record.
  • Competently schedules patients for transportation services.
  • Ensure accuracy of patient demographic and insurance information to promote proper and expedient billing.
  • Correctly routes patient and client communication through appropriate channels as per organizational policy.
  • Promote, educate and leverage technology to ensure patient satisfaction, collaboration, and continuity of care.
  • Requires high level of discretion as related to privacy and confidentiality.
  • Endeavor to provide adequate notice of time away from work.
  • Makes reminder calls and follows up with patients as needed directed.
  • Scans and indexes documents appropriately into the EHR daily.
  • Provides excellent customer service to patients, clients and colleagues.

  
  

  What We Offer

  Attending to your needs today:

  • Your ideas, input, and contributions are valued and recognized.
  • Excellent clinical, administrative, and management support.
  • Forward-thinking, collaborative, transparent, and inclusive company culture.
  • Employee Assistance Program.
  • Competitive Medical, Dental, and Vision plans.
  • Competitive Market Value Compensation.
  • Generous Paid Time Off.
  • Tuition assistance.

  
  

  Protecting your future:

  • Medical, dental and vision insurance
  • 403(b) retirement plan with match
  • Employer-paid life insurance
  • Employer-paid long-term disability

  
  

  Requirements

  Qualifications:

  • High School Diploma or equivalent preferred.
  • Experience in customer service, preferred.
  • Experience in health care and registration, preferred.

  
  

  About Us:

  Third Street is a patient-centered medical home driving change in the community. We adapt to the needs of those we serve while building services to fill gaps in care to invest in a healthier future for all. At Third Street, we provide high-quality care through the continual learning of our employees and by building a diverse team. We value our employees, communicate our expectations, and train our team on best practices.

  
  

  
  

  Organizational Information:

  • Established in 1994, Third Street Family Health Services is a regional not-for-profit community health center providing medical, dental, OB/GYN, pediatric, community outreach, and behavioral health services across eleven locations in Richland, Marion, Ashland, and Crawford counties. Our mission is to deliver comprehensive health and wellness care, accessible to all in the communities we serve. We believe that the health status of our community can be improved by providing accessible and affordable health care, advocacy, and community health initiatives.
  • We provide patient-centered care and provide our services with respect, integrity, and accountability top of mind. For more information, visit tsfhs.org or find them on Facebook or Twitter.

  
  

  Mission:

  To deliver comprehensive health and wellness care, accessible to all in the communities we serve.

• About the company

  Third Street Family Health Services, originally known as Third Street Community Clinic, is a community health center based in Richland. Established in 1994, the com-munity health center began as a part-time evening clinic with a staff of volunteer phys...

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