NHS
Health Care Assistant Navigator
This job is now closed
Job Description
- Req#: B0540-25-0014?language=en&page=975&sort=publicationDateDesc
- Support to the clinicians on duty
- A range of clinical tasks such as recording vital signs, blood sugar recording and urinalysis as needed
- Chaperoning duties when needed
- After appropriate training, to conduct face to face navigation assessment (for patients presenting to the service with appointments and walk in patients)
- Preparation and maintenance of clinical areas including appropriate stock control
- Record the tasks for which you have received appropriate training using electronic systems
- Use early an appropriate warning score (eg NEWS2) to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure
- Give accurate and appropriate information to patients, relatives and colleagues within the sphere of own competence
- Administer basic life support and use of AED if necessary
- Support health professionals in the assessment and surveillance of patients health and well-being
- Support health professionals with awareness of health and well-being and how it can be promoted
- Assist with the collection and collation of data on needs related to health and well-being
- Proactively communicate with the team to ensure the smooth running of the shift.
- Be responsible for prioritisation of consultations as clinically indicated within the shift.
- Work with colleagues to maximise effective and efficient delivery of care to patients.
- Record appropriate consultation details on electronic patient records.
- Liaise with other local services such as the urgent care centre (UCC) should patients require transfer to these services.
- Follow Mastercalls policies and procedures.
- Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
- Communicate effectively with other team members and with the wider Mastercall teams.
- Support to the clinicians on duty
- A range of clinical tasks such as recording vital signs, blood sugar recording and urinalysis as needed
- Chaperoning duties when needed
- After appropriate training, to conduct face to face navigation assessment (for patients presenting to the service with appointments and walk in patients)
- Preparation and maintenance of clinical areas including appropriate stock control
- Record the tasks for which you have received appropriate training using electronic systems
- Use early an appropriate warning score (eg NEWS2) to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure
- Give accurate and appropriate information to patients, relatives and colleagues within the sphere of own competence
- Administer basic life support and use of AED if necessary
- Support health professionals in the assessment and surveillance of patients health and well-being
- Support health professionals with awareness of health and well-being and how it can be promoted
- Assist with the collection and collation of data on needs related to health and well-being
- Proactively communicate with the team to ensure the smooth running of the shift.
- Be responsible for prioritisation of consultations as clinically indicated within the shift.
- Work with colleagues to maximise effective and efficient delivery of care to patients.
- Record appropriate consultation details on electronic patient records.
- Liaise with other local services such as the urgent care centre (UCC) should patients require transfer to these services.
- Follow Mastercalls policies and procedures.
- Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
- Communicate effectively with other team members and with the wider Mastercall teams.
- You must have right to work in the UK as we are unable to offer visa sponsorship for this role.
- NVQ3 level 3 Health & Social care or equivalent
- Additional clinical skills training
- GCSE or other certificates of general education
- Up to date basic life support training
- Demonstrates motivation, reliability and commitment to team working and the development of others
- Flexible, reliable and responsive to change
- Willingness to undergo education/training for both practice and service needs
- Willingness to work towards professional and performance objectives
- Excellent communication skills
- 2 years previous experience working in primary care or other relevant acute healthcare environment in appropriate services such as A&E or primary care with patient contact.
- Experience working under indirect supervision
- Familiarity with the measuring and recording of baseline observations such as blood pressure etc.
- Demonstrates an understanding of the role of the HCA
- Clinical skills and competency relevant to the role
- IT/Keyboard skills
- Understand issues regarding accountability and delegation
- Knowledge of Triage / Navigation
- You must have right to work in the UK as we are unable to offer visa sponsorship for this role.
- NVQ3 level 3 Health & Social care or equivalent
- Additional clinical skills training
- GCSE or other certificates of general education
- Up to date basic life support training
- Demonstrates motivation, reliability and commitment to team working and the development of others
- Flexible, reliable and responsive to change
- Willingness to undergo education/training for both practice and service needs
- Willingness to work towards professional and performance objectives
- Excellent communication skills
- 2 years previous experience working in primary care or other relevant acute healthcare environment in appropriate services such as A&E or primary care with patient contact.
- Experience working under indirect supervision
- Familiarity with the measuring and recording of baseline observations such as blood pressure etc.
- Demonstrates an understanding of the role of the HCA
- Clinical skills and competency relevant to the role
- IT/Keyboard skills
- Understand issues regarding accountability and delegation
- Knowledge of Triage / Navigation
Job summary
Mastercall Healthcare is social enterprise organisation. Our mission is to achieve excellence in the care of our patients, providing a safe and caring high-quality service that is easily accessible. We provide several innovative out of hospital services, that have patients at the forefront of every service we provide.
An exciting opportunity has arisen to appoint a full time or part time HCA at Trafford General hospital. We work on a two-week rota and have the following set shifts available. Interviews scheduled 16th September 2025
Week 1
Monday 08:00-14.00
Monday 14.00- 20.00
Thursday 08.00 14.00
Thursday 14.00- 20.00
Sunday 08.00- 14.00
Sunday 14.00-20.00
Week 2
Monday 08.00- 14.00
Monday 14.00- 20.00
Friday 08:00- 14.00
Friday 14.00- 20.00
Saturday 08.00-14.00
Saturday 14.00- 20.00
Sunday 08.00-14.00
Sunday 14.00- 20.00
Rate of Pay £12.60 to £14.83 per hour
Previous applicants need not apply
Main duties of the job
The post holder will work under the supervision of the clinical team and undertake appropriate delegated duties. They will work collaboratively with the team to meet the needs of patients, following policy and procedures to deliver high quality responsive care.
The primary responsibility of the HCA Navigator will be to provide an initial assessment of patients attending the service including, confirmation of identity and presenting complaint, determination of appropriate clinical stream and priority. If navigated to Mastercall PCC, vital signs will be recorded including, temperature, pulse, blood pressure, respirations, oxygen saturation, blood glucose and urinalysis as required. Patient clinical priority will be established utilising a set of tools validated for use within the service. The post holder will liaise with the senior clinician on duty to facilitate urgent clinical assessment as required.
The role is based within Trafford Primary Care Centre at Trafford General Hospital and the HCA will work as a member of the clinical team, supporting registered healthcare professionals in the delivery of an unscheduled primary care service delivered by Mastercall Healthcare.
About us
Mastercall Healthcare has over 28 years experience as an innovative, highly performing, award-winning Social Enterprise organisation.
We are passionate about providing the very best patient care at the very best place for the patient.
Our Social Value ethos commits us to ensuring the very best use of the public pound, maximising the return on investment of our commissioners, and supporting the NHS deliver affordable, effective, safe patient centred services.
Our purpose is to ensure that we deliver safe, high quality, patient centred services that support people to live and age well. We are here to support our community and our health and social care partners. We provide a range of highly effective urgent primary care services that support hospital admission avoidance and early supported discharge from hospital where clinically safe and appropriate.
Employee benefits include:
Living Wage Employer
NHS Pension Scheme
NHS Blue light card/Discount scheme
Flexible working
Career development
Competitive rates of pay
Generous holiday entitlement, long service enhancements and the option to purchase additional l eave
Wellbeing schemes
Details
Date posted
06 August 2025
Pay scheme
Other
Salary
£12.60 to £14.83 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
B0540-25-0014
Job locations
Trafford Healthcare Nhs Trust
Moorside Road
Urmston
Manchester
M415SL
Job descriptionJob description
Job responsibilities
HCA duties will include, but are not limited to:
Continuous Professional Development. The post holder will be expected to undertake ongoing personal, clinical and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training.
Job responsibilities
HCA duties will include, but are not limited to:
Continuous Professional Development. The post holder will be expected to undertake ongoing personal, clinical and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training.
Person SpecificationPerson Specification
Qualifications
Essential
General Qualities
Essential
Experience
Essential
Desirable
Qualifications
Essential
General Qualities
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mastercall Healthcare
Address
Trafford Healthcare Nhs Trust
Moorside Road
Urmston
Manchester
M415SL
Employer's website
Employer details
Employer name
Mastercall Healthcare
Address
Trafford Healthcare Nhs Trust
Moorside Road
Urmston
Manchester
M415SL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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