• Job Description

  Req#: A1481-25-0003?language=en&page=343&sort=publicationDateDesc

  Job summary

  Shawbirch Medical Centre has an exciting opportunity for a Health Care Assistant to join our friendly, hardworking and patient focused practice. We serve a population of 15,600 patients.

  Main duties of the job

  Providing support to the clinical team in the provision and delivery of care to patients. Specific duties to include:

  • Phlebotomy
  • Health checks
  • Health promotion activities
  • Observation recording (including bp checks and 24 hour blood pressure monitoring)
  • ECGs
  • Vaccinations to include flu, shingles, pneumococcal
  • Vitamin B12 injections
  • Diabetic checks
  • Ear irrigation
  • Assisting with coils fits and minor ops
  • Wound care

  About us

  We are a dedicated, supportive and innovative training practice with a compliment of healthcare professionals that include 6 GP partners and 1 ANP partner, 5 Salaried GPs, 1 Registrars, 7 (in total) Advanced Nurse Practitioners, 3 Practice Nurses, 1 Nurse associate and 1 HCA working alongside our large reception and administrative team.

  We strive to project a positive and friendly image to our patients, to deliver efficient and high quality care.

  Details

  Date posted

  20 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A1481-25-0003

  Job locations

  Shawbirch Medical Centre

  Brandon Avenue

  Admaston

  Telford

  Shropshire

  TF5 0DU

  
  

  Job description

  Job responsibilities

  HEALTHCARE ASSISTANT

  REPORTS TO: ANP PARTNER H Heinink Clinically

  PRACTICE MANAGER R.Waldendorf Administratively

  Job summary:

  Working under the direct supervision of the lead treatment room nurse and/or ANP Partner/GP Partners and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

  Duties and responsibilities:

  New patient health checks

  Blood pressure recording

  Patient height and weight measurements

  ECG recording

  Ear irrigation

  Diabetic health checks including foot screening

  Phlebotomy

  Spirometry testing

  Administration of influenza, pneumococcal and shingles injections

  Wound care including doppler ultrasound recording of Ankle Brachial Pressure Index and compression bandaging

  Chaperoning duties

  Processing and management of laboratory samples requested by GPs/nurses

  Vaccine/cold chain storage, monitoring and recording

  Equipment and vaccine re-stocking and stock rotation

  Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations and womens health clinics

  Assisting in the assessment and surveillance of patients health and well-being ( including carrying out physical health checks for diabetic patients and those with learning disabilities)

  Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual

  Helping to raise awareness of health and well-being and how it can be promoted

  Assisting with the collection and collation of data on needs related to health and well-being

  Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety

  The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

  • Using personal security systems within the workplace according to practice guidelines
  • Awareness of national standards of infection control and cleanliness and regulatory, contractual, professional requirements, and good practice guidelines
  • Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
  • Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering and availability
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
  • Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
  • Safe management of sharps procedures including training, use, storage and disposal
  • Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial, corrective action where needed or escalation to responsible management
  • Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general, patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
  • Undertaking periodic infection control training (minimum twice annually)
  • Routine management of own team / team areas, and maintenance of work space standards
  • Waste management including collection, handling, segregation, container management, storage and collection
  • Spillage control procedures, management and training
  • Decontamination control procedures, management and training, and equipment maintenance
  • Maintenance of sterile environments
  • Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults.

  Equality and diversity

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional development

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision

  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  Job description

  Job responsibilities

  HEALTHCARE ASSISTANT

  REPORTS TO: ANP PARTNER H Heinink Clinically

  PRACTICE MANAGER R.Waldendorf Administratively

  Job summary:

  Working under the direct supervision of the lead treatment room nurse and/or ANP Partner/GP Partners and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

  Duties and responsibilities:

  New patient health checks

  Blood pressure recording

  Patient height and weight measurements

  ECG recording

  Ear irrigation

  Diabetic health checks including foot screening

  Phlebotomy

  Spirometry testing

  Administration of influenza, pneumococcal and shingles injections

  Wound care including doppler ultrasound recording of Ankle Brachial Pressure Index and compression bandaging

  Chaperoning duties

  Processing and management of laboratory samples requested by GPs/nurses

  Vaccine/cold chain storage, monitoring and recording

  Equipment and vaccine re-stocking and stock rotation

  Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations and womens health clinics

  Assisting in the assessment and surveillance of patients health and well-being ( including carrying out physical health checks for diabetic patients and those with learning disabilities)

  Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual

  Helping to raise awareness of health and well-being and how it can be promoted

  Assisting with the collection and collation of data on needs related to health and well-being

  Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety

  The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

  • Using personal security systems within the workplace according to practice guidelines
  • Awareness of national standards of infection control and cleanliness and regulatory, contractual, professional requirements, and good practice guidelines
  • Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
  • Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering and availability
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
  • Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
  • Safe management of sharps procedures including training, use, storage and disposal
  • Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial, corrective action where needed or escalation to responsible management
  • Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general, patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
  • Undertaking periodic infection control training (minimum twice annually)
  • Routine management of own team / team areas, and maintenance of work space standards
  • Waste management including collection, handling, segregation, container management, storage and collection
  • Spillage control procedures, management and training
  • Decontamination control procedures, management and training, and equipment maintenance
  • Maintenance of sterile environments
  • Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults.

  Equality and diversity

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional development

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision

  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  Person Specification

  Qualifications

  Essential

  • GCSE grade A - C in English and Maths

  Experience

  Desirable

  • Experience of working within a GP practice
  • Knowledge of EMIS and Docman

  Person Specification

  Qualifications

  Essential

  • GCSE grade A - C in English and Maths

  Experience

  Desirable

  • Experience of working within a GP practice
  • Knowledge of EMIS and Docman

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Shawbirch Medical Centre

  Address

  Shawbirch Medical Centre

  Brandon Avenue

  Admaston

  Telford

  Shropshire

  TF5 0DU

  
  

  Employer's website

  https://www.shawbirchmedicalcentre.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Shawbirch Medical Centre

  Address

  Shawbirch Medical Centre

  Brandon Avenue

  Admaston

  Telford

  Shropshire

  TF5 0DU

  
  

  Employer's website

  https://www.shawbirchmedicalcentre.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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