• Job Description

  Req#: 90344
  
  Health Department Building (HDBL)
  246 North High Street
  1st Floor
  Columbus, 43215
  
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  About Us:

  Our mission at the Ohio Department of Health (ODH) is “advancing the health and well-being of all Ohioans”. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.

  The Ohio Department of Health supports a hybrid teleworking model. This position may work a hybrid schedule at the discretion of the manager or supervisor, which will require occasional attendance in the office for training, meetings and other operational needs. Employees must reside within a reasonable distance to their assigned headquarters for compliance with workplace reporting requirements.

  As a surveyor, your impact reaches beyond each resident into connected lives of caregivers, friends, and families. The lives you touch may be countless and your work will count!

  What You'll Do:

  • Conducts interviews and investigates and analyzes complaints/incidents of unsatisfactory services (e.g., resident abuse and neglect, misappropriation of funds, violation of rights). Using core knowledge as a registered nurse, dietitian, social worker, or registered sanitarian determines immediate medical assessment at the time the complaint/incident is received to determine the severity and urgency of the situation.
  • Collects and classifies information to obtain clear, accurate and concise personal demographics from the complainant (e.g., patient name, facility, allegation, dates and time of the occurrence, staff involved). Reviews, assesses, analyzes initial allegation and establishes fact pattern (e.g., utilizes investigative techniques to determine and ensure compliance with state and federal laws addressing patient rights, neglect and abuse, and care and services of the patient, other patient related services). Maintains all confidentiality requirements (e.g., HIPAA) in dealing with all complaint/incident information.
  • Researches special problems and completes reports as directed: obtains information by telephone to clarify allegations as necessary; performs other duties associated with Medicare/Medicaid certification and licensing (e.g., organizes certification packages and files; writes summary of case status; researches regulations and regulatory issues; notifies attending physicians and Board of Examiners of Nursing Home Administrators when substandard quality of care has been identified in long term facility; recommends disapproval or revocation of facility dietician aide training/testing).
  • Provides input to supervisor regarding procedures involving enforcement actions; prepares and delivers speeches to consumer and provider organizations; attends surveys as observer in order to maintain familiarity with survey when assigned.
  • Operates a personal computer (PC) using form letters and the federal complaint/incident tracking system. Utilizes office equipment (e.g., computer e-mail, fax, copier, scanner) to distribute documentation of the complaint/incident as necessary. Prioritizes and forwards the completed complaint/incident intake information to the appropriate location for continued processing (e.g., supervisor for review, scheduling of an on-site investigation, Abuse, Neglect, and Misappropriation section, Centers for Medicare and Medicaid Services [CMS], Office of the Attorney General).
  • Responds to inquiries from the public, complainant and/or facility representatives as to the status of complaints/incidents in progress or forwards such contacts to the appropriate investigating office. Provides input to supervisor regarding procedures involving enforcement actions; prepares and delivers speeches to consumer and provider organizations; attends surveys as observer in order to maintain familiarity with survey when assigned; orients other division enforcement and survey staff regarding enforcement actions.
  • May be assigned on a temporary basis to perform field surveyor assignments. As assigned, serves as a member of a disaster recovery/business resumption team, incident response team, or similar public health response team which may include the conduct of operations on a 24/7 basis at remote locations.

  What’s in it for you:

  At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

  Medical Coverage

  • Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.

  Dental, Vision and Basic Life Insurance

  • Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

  Time Away From Work and Work/Life Balance

  • Paid time off, including vacation, personal, and sick leave
  • 11 paid holidays per year
  • Childbirth/Adoption leave

  Ohio Public Employees Retirement System

  • OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of his/her salary towards his/her retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

  Deferred Compensation

  • The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

  Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

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  Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietitian, or licensed social worker, or registered sanitarian)

  AND

  12 mos. exp. as Health Care Facilities Field Surveyor – Entry, 61581

  AND

  Successful completion of federal Surveyor Minimum Qualifications Test (SMQT)

  AND

  Valid driver’s license
  
  Note: The job posting & official position description on file with the Ohio Department of Health (ODH) will reflect, in the minimum acceptable characteristics, the required licensure, certification, registration, or other professional credential & specialized body of knowledge necessary to perform the assigned duties of the position. Required licensure per 1199 contract language.

  Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:

  • Bachelors or advanced degree in Nursing, Human Nutrition/Dietetics or Social Work
  • Experience conducting health care facility (nursing home, ICF/IID, residential care facility), life safety code, or clinical laboratory (CLIA) surveys
  • Has passed the Surveyor Minimum Qualifications Test (SMQT)
  • Experience working with healthcare complaints e.g., gathering information, responding to customers
  • Experience working with computer software (e.g., Word, Excel, ASPEN)
  • Experience in communications with various levels of technical and non-technical
  • Experience and/or education in technical or report writing
  • Experience working in a nursing home or ICF/MR as a licensed health care professional
  • Experience working in critical care, hospital, urgent care or emergency department as a licensed health care professional
  • Experience in providing training and orientation to new employees or cross training to established employees

  All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, active disciplinary record, and work record.

  !*!

  Knowledge of: (8a) Employee Development, (11a) Public Relations, (11b) Human Relations, (13b)* Agency Policies & Procedures (timekeeping, overtime), (14)* Government Structure & Procedures ((e.g., state & federal regulations governing health care providers [e.g., HIPAA] in all regulatory & procedural processes governing state licensure programs & in certification of Medicaid & Medicare provider types; enforcement remedies under HB 822), (16) Interviewing, (20) Natural Sciences (i.e., nursing or dietetics), (21) Social Sciences (i.e., social work practices).

  Skill in: (25b) Word Processing (MS Office), (29)* Equipment Operations (e.g., PC with softwarecomplaint tracking system, scanner, fax).

  Ability to: (30l) define problems, collect data, establish facts & draw valid conclusions, (30m) interpret extensive variety of technical material in books, journals & manuals, (30r) deal with many variables & determine specific action, (31e) calculate fractions, decimals & percentages, (32l) maintain accurate records, (32o) originate routine business letters reflecting standard procedures, (32r) prepare meaningful, concise & accurate reports, (32t) use proper research methods in gathering data, (33e) gather, collate & classify information about data, people or things, (34f) handle sensitive inquiries from & contacts with officials & general public
  
  (*) Developed after employment.

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  ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.

  Unless required by legislation, the selected candidate will begin at Pay Grade 13, Step 1 of the union (1199) Pay Range Schedule ($31.86 per hour) with an opportunity for pay increase after six months ($33.40) of satisfactory performance and then a yearly raise thereafter.

  APPLICATION PROCEDURES: All applicants must submit a completed Ohio Civil Service Application using the TALEO System. Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed.

  STATUS OF POSTED POSITION: You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details.

  EDUCATIONAL TRANSCRIPT REQUIREMENTS: Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.

  Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.

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  The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

  All final applicants tentatively selected for this class will be required to submit to urinalysis to test for illegal drug use prior to appointments. An applicant with a positive test shall not be offered employment.
  

• About the company

  Ohio is a state in the Midwestern region of the United States. Of the fifty states, it is the 34th-largest by area, and with a population of nearly 11.8 million, is the seventh-most populous and tenth-most densely populated.

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