• Job Description

  Req#: E9810-25-0149?language=en&page=30&sort=publicationDateDesc

  Job summary

  This is an excellent opportunity to join the City Health Care Partnership Care Coordination Customer Service Team. This is an exciting role if you are looking for a new position working with a dynamic team within the Hull area. We are looking for enthusiastic and well-motivated individuals, to support the reception Front of House Service. This role is working on a reception, meeting and greeting patients and visitors. Dealing with all aspects of a busy reception including taking phone calls, directing patients for their appointments, supporting the clinical teams.

  Previous applicants need not apply.

  Main duties of the job

  Candidates must be highly organised, being able to work to tight deadlines, whilst maintaining accuracy and attention to detail. We require a flexible approach to meet the needs of the service i.e. cover for annual leave, sickness, training at various Health Centres within the Hull & East Riding area. Excellent communication skills and friendly approachable nature are essential for this role

  For informal enquiries please contact Sharon Douglas, Administration Manager on telephone number 07964688468, or email sharon.douglas5@nhs.net.

  About us

  At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

  Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.

  Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

  As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

  Details

  Date posted

  08 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year pa/pr

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  810-6814477-C

  Job locations

  Bransholme Health Centre

  Hull

  HU7 4DW

  
  

  Job description

  Job responsibilities

  Please see the job description and person specification attached to this job advert for full details on the role.

  Job description

  Job responsibilities

  Please see the job description and person specification attached to this job advert for full details on the role.

  Person Specification

  Qualifications

  Essential

  • Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience

  Desirable

  • Word processing to OCR level 2 standard or ICDL

  Knowledge

  Essential

  • Comprehensive knowledge of a range of administration procedures and practices.
  • Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.

  Desirable

  • Knowledge of SystmOne functions and other clinical reporting systems
  • Knowledge of clinic/appointment programmes
  • Knowledge of making every contact count (MECC)

  Experience

  Essential

  • Previous experience of working in an office environment and carrying out general office/administration procedures

  Desirable

  • Previous experience of patient appointment booking systems e.g sytstmOne
  • Previous NHS experience or working with the public

  Person Specification

  Qualifications

  Essential

  • Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience

  Desirable

  • Word processing to OCR level 2 standard or ICDL

  Knowledge

  Essential

  • Comprehensive knowledge of a range of administration procedures and practices.
  • Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.

  Desirable

  • Knowledge of SystmOne functions and other clinical reporting systems
  • Knowledge of clinic/appointment programmes
  • Knowledge of making every contact count (MECC)

  Experience

  Essential

  • Previous experience of working in an office environment and carrying out general office/administration procedures

  Desirable

  • Previous experience of patient appointment booking systems e.g sytstmOne
  • Previous NHS experience or working with the public

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  City Health Care Partnership CIC

  Address

  Bransholme Health Centre

  Hull

  HU7 4DW

  
  

  Employer's website

  https://www.chcpcic.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  City Health Care Partnership CIC

  Address

  Bransholme Health Centre

  Hull

  HU7 4DW

  
  

  Employer's website

  https://www.chcpcic.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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