• Job Description

  Req#: 4523833
  
  
  
  Job Number: MHSD-195401-JS
  Metropolitan Human Services District
  
  MHSD is one of ten districts across Louisiana, created by the state legislature in 2003 to oversee the delivery of publicly funded, community-based mental health, addictive disorders and developmental disabilities services to our area. MHSD serves adults, children and families of Orleans, Plaquemines and St. Bernard Parishes. In particular, we serve residents who are uninsured or Medicaid eligible/covered, individuals suffering from mental illness, individuals suffering from addiction, and individuals who have developmental and/or intellectual disabilities.
  
  
  The incumbent in the Health Information Coordinator position plays a crucial role in the management and organization of healthcare data within the Metropolitan Human Services District (MHSD) – Carelogic - Electronic Health Record (EHR) system(s), in accordance with the agency’s admissions and billing criteria. The incumbent is responsible for overseeing the accurate and secure collection, storage, and retrieval of person served information, as well as ensuring compliance with all relevant healthcare regulations. The incumbent in the Health Information Coordinator position collaborates with various internal healthcare professionals/clinicians to maintain the integrity and accessibility of health records. The incumbent directly reports to the Mental Health Center Manager and performs their duties and responsibilities either onsite in one of five (5) of MHSD’s mental health centers, over the phone, and/or through a video conference platform.
  
  
  EHR Management
  
  
  · Proficiently navigates and manages Carelogic (EHR), Excel, Word, Microsoft TEAMS, and Patient Portal; and ensures Telehealth connectivity validations.
  
  
  · Collects, organizes, and maintains person-served health records in electronic and/or paper formats while providing an outstanding person-served experience.
  
  
  · Establishes and maintains a positive and productive work environment, including good working relationships with all clinic staff.
  
  
  · Maintains accurate person-served demographic and financial information, along with other identifying data elements in accordance with agency policies and procedures and best practices and ensures confidentiality of all health information.
  
  
  · Schedules follow-up appointments in the EHR system(s) provided by the clinical staff; notifies person-served at least 24 hours in advance of scheduled appointments, cancellations, or reschedules due to clinic closures.
  
  
  Quality Assurance
  
  
  · Implements quality control measures to ensure data accuracy and integrity.
  
  
  · Maintains confidentiality in all matters related to person-served and staff.
  
  
  · Explains and communicates to person-served clinic processes, person-served rights/responsibilities, consent for treatment and completion of all intake paperwork, as required by MHSD policies and procedures to include the collection of intake documents utilizing online platforms.
  
  
  · Informs the Mental Health Center Manager about any issues and/or challenges.
  
  
  · Updates daily, weekly, and monthly logs of reports to be turned in as scheduled.
  
  
  · Assists person-served with the Medicaid Enrollment process, if applicable.
  
  
  · Verifies insurance eligibility on all individuals using Passport One Source.
  
  
  · Complies with agency and departmental procedures, including those for which measurement indicators and goals have been established.
  
  
  · Identifies and addresses discrepancies or errors in HER.
  · Scans all required documentation and uploads it into Electronic Health Record (EHR), including documents collected in person and electronically.
  
  
  · Responsible for MHSD survey administration and data entry
  
  
  · Accurately schedules individuals for Behavioral Health services provided by MHSD clinical staff; schedules follow-up appointments in the EHR system(s) provided by the clinical staff; notifies person-served at least 24 hours in advance of scheduled appointments, cancellations, or reschedules due to clinic closures.
  
  
  · Answers and transfers phone calls within the agency; and checks the registration team's voicemail and calls the person-served back, if necessary.
  
  
  · Informs the Mental Health Center Manager about any issues and/or challenges.
  
  
  · Establishes and maintains a positive and productive work environment, including good working relationships with all clinic staff.
  
  
  - Performs other similar duties as assigned.
  
  
  · Serves as backup to other Registration and Front desk staff, as necessary.
  
  
  · Rotates at any of the 5 clinic locations, if needed.
  
  
  
  
  SALARY DEPENDS ON LEVEL OF EXPERIENCE
  
  
  As part of a Career Progression Group, vacancies may be filled from this recruitment as a HEALTH INFORMATION COORDINATOR 1, 2, or 3 depending on the level of experience of the selected applicant(s).
  The maximum salary for the HEALTH INFORMATION COORDINATOR 3 is $68,806 annually.
  Please refer to the ‘Job Specifications’ tab located at the top of the LA Careers ‘Current Job Opportunities’ page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.
  
  
  
  
  AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
  
  
  Communicating Effectively : The ability to relay information correctly and appropriately to connect people and ideas.
  Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.
  Thinking Critically : The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.
  
  
  No Civil Service test score is required in order to be considered for this vacancy.
  To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
  *Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
  For further information about this vacancy contact:
  Jamie Smith
  Human Resources Specialist
  jamie.smith@mhsdla.org
  
  
  MINIMUM QUALIFICATIONS:
  One year of experience in which clerical work was a major duty.
  
  SUBSTITUTIONS:
  Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience.
  
  Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for the required one year of experience.
  
  College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.
  
  NOTE:
  Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.
  
  NOTE:
  Any college hours or degree must be from an accredited college or university.FUNCTION OF WORK:
  To collect, prepare, maintain, store, and process patient information and data.
  
  LEVEL OF WORK:
  Entry.
  
  SUPERVISION RECEIVED:
  Close from a Health Information Supervisor or other higher-level agency personnel.
  
  SUPERVISION EXERCISED:
  None.
  
  LOCATION OF WORK:
  Statewide.
  
  JOB DISTINCTIONS:
  Differs from Health Information Coordinator 2 by the absence of experienced level duties.EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.
  
  Reviews, classifies, and maintains routine or basic health care records by updating patient files, filing, compiling statistics, and identifying and correcting record errors on reports.
  
  Retrieves and updates patient records upon request and maintains custody files for records removed from department.
  
  Conducts in-depth interviews to complete and/or update information and eliminate discrepancies in patient data.
  
  Verifies patient eligibility for hospital and/or social services by interpreting and applying Federal, State, and facility policies and procedures to accomplish admission and/or discharge.
  
  Assists in communicating hospital rules and regulations to patients and third parties.
  
  Identifies patients by obtaining a unique hospital number or assigning a number to new patients.
  
  Assists in maintaining statistical tallies of inpatient and outpatient admit/discharge transactions.
  
  Prepares routine forms for departmental productivity reports and hospital record keeping.
  
  Screens patient charts during discharge to schedule and coordinate follow-up clinic appointments.
  
  Notifies patient records section of discharge and routes a record of services provided to patient billing section.
  
  Escorts patients to the appropriate unit(s) when necessary.

• About the company

  Louisiana (/luˌiːziˈænə/, /ˌluːzi-/) or La Louisiane is a state in the Deep South and South Central regions of the United States.

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