• Job Description

  Req#: R126127

  Department:

  10269 Revenue Cycle - HIM: WI Release of Information

  Status:

  Full time

  Benefits Eligible:

  Yes

  Hou rs Per Week:

  40

  Schedule Details/Additional Information:

  Monday through Friday 8am-4:30pm

  Major Responsibilities:

  • Ensures, safeguards and protects patients right to privacy by staying current and knowledgeable all Federal and State Regulations and organization policies regarding privacy, confidentiality, and release of information
  • Receives requests, validates the authorization, identifies requestor type and logs each request for release of information timely and accurately into the Release module in the EHR according to department procedure. Scans the authorization into the release module according to documented process
  • Log requests into the Release of Information (ROI) tracking system, and creates encounters for patient family medical leave and disability forms
  • Processes requests for release of health information by identifying and accurately selecting the appropriate encounter, documentation, and/or result while choosing the correct ROI report based on the dates and information authorized to be disclosed
  • Ensures any information that is imported or scanned into the EHR that is not available via the release module is included in the request as appropriate. Reviews all scanned documentation prior to release to ensure there are no “miss files” in the system
  • Ensures all releases of information are in compliance with the request, authorization, policies, and State and Federal/HIPAA regulations and guidelines
  • Releases records in the format requested, creating electronic files to export to CD’s, e-mail, to the patient portal, or requester portals. Understands rules around encrypting electronic communication, CD’s and e-mail
  • Assists with requests to review records on site, verifies requester’s authority to review, creates the release using the release inspector function or by ensuring any records held in any other media are retrieved and available for review
  • Provides excellent customer service in a respectful manner, ensures understanding of customer requests and assists them appropriate, this includes, but not limited to, providing status of requests, providing information on how to request records, and explaining the process including typical turnaround times
  • Performs clerical functions which may include: answering phones, copying, faxing, distributing mail, and/or ordering/delivering department or facility supplies

  
  Education Required:

  • High School Graduate.

  
  Experience Required:

  • Typically requires 1 year of experience in Typically requires 1 year of experience in customer service, release of information, health information management or insurance underwriting within a healthcare environment. Ability to read and comprehend healthcare terminology, basic knowledge of human anatomy and disease processes

  
  Knowledge, Skills & Abilities Required:

  • Excellent communication, interpersonal, customer service, and organizational skills
  • Excellent spelling, grammar and punctuation skills
  • Advanced computer skills including proficient keyboarding skills and experience in using Microsoft Office products, electronic mail and/or electronic health information records systems
  • Ability to work independently with minimal supervision and make decisions with good judgment
  • Demonstrated strong problem solving skills including the ability to handle difficult situations
  • Ability to prioritize workload, multi-task, and work under pressure in a fast-paced environment with time constraints
  • Ability to read and comprehend healthcare terminology
  • Must have high attention to detail and accuracy

  
  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

  About Advocate Health

  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

• About the company

  Advocate Aurora Health is a non-profit health care system with dual headquarters located in Milwaukee, Wisconsin

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