• Job Description

  Req#: C9302-25-0377?language=en&page=207&sort=publicationDateDesc

  Job summary

  To provide a responsive, efficient, and adaptable administrative service to support the delivery ofan effective Outpatient department. To ensure the patient's needs are central to the delivery of theservice and compliance with all appropriate policies and procedures.

  Main duties of the job

  This role will entail preparing clinical outcomes/patient notes in advance for the clinics at the Thomas Linacre Centre as well as completing reception duties.The successful candidate must have excellent communication skills, IT skills and have experience in working in a busy pressurised customer focused environment, working efficiently to meet targets and deadlines.

  About us

  Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

  WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

  At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

  Details

  Date posted

  04 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  302-25-7268831SS

  Job locations

  Thomas Linacre Centre

  Parsons Walk

  Wigan

  WN1 1RU

  
  

  Job description

  Job responsibilities

  To ensure that all patients case-notes are prepared and available in advance of the clinic in accordance with procedure.To receive patients at reception and ensure that all patient demographic details are update both on PAS and in the case-notes.To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance.To assist members of the medical and nursing staff with any queries during the course of the clinic.Deal with walk-in patients to clinic, ensuring that the patients case-notes are obtained and transported as quickly as possible.Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.To provide cover when necessary.To provide any other duties that may be required relevant to this grade.

  Job description

  Job responsibilities

  To ensure that all patients case-notes are prepared and available in advance of the clinic in accordance with procedure.To receive patients at reception and ensure that all patient demographic details are update both on PAS and in the case-notes.To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance.To assist members of the medical and nursing staff with any queries during the course of the clinic.Deal with walk-in patients to clinic, ensuring that the patients case-notes are obtained and transported as quickly as possible.Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.To provide cover when necessary.To provide any other duties that may be required relevant to this grade.

  Person Specification

  Qualifications

  Essential

  • To be educated to GCSE/CSE or equivalent English grade C or above or able to demonstrate equivalent.
  • Has achieved NVQ level 2 Business & Administration or willing to work towards.

  Desirable

  • Willing to work towards NVQ level 3 Business & administration.

  Experience

  Essential

  • To have worked or have experience In working in a busy pressurised customer focused environment
  • To work efficiently to Targets and deadlines

  Desirable

  • Recent work experience within a healthcare setting
  • To have had experience of patient administration systems and processes

  Skills

  Essential

  • To deliver a high level of customer care and communication skills
  • Excellent organisational skills
  • Ability to prioritise and manage own workload.
  • Computer Skills/keyboard skills.
  • General office duties/filing, faxing etc.

  Desirable

  • IT skills i.e. e-mail, intranet and Microsoft Packages.
  • The ability to adapt to new systems/procedures as required.

  Knowledge

  Essential

  • To demonstrate a clear understanding of customer care services
  • The ability to follow strict guidelines and procedures within a Healthcare setting
  • To be aware of confidentiality

  Desirable

  • Demonstrate a knowledge and understanding of customer care practises and procedures
  • Be aware of Data protection Act

  Additional

  Essential

  • Good attendance record
  • Self motivation
  • Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.

  Person Specification

  Qualifications

  Essential

  • To be educated to GCSE/CSE or equivalent English grade C or above or able to demonstrate equivalent.
  • Has achieved NVQ level 2 Business & Administration or willing to work towards.

  Desirable

  • Willing to work towards NVQ level 3 Business & administration.

  Experience

  Essential

  • To have worked or have experience In working in a busy pressurised customer focused environment
  • To work efficiently to Targets and deadlines

  Desirable

  • Recent work experience within a healthcare setting
  • To have had experience of patient administration systems and processes

  Skills

  Essential

  • To deliver a high level of customer care and communication skills
  • Excellent organisational skills
  • Ability to prioritise and manage own workload.
  • Computer Skills/keyboard skills.
  • General office duties/filing, faxing etc.

  Desirable

  • IT skills i.e. e-mail, intranet and Microsoft Packages.
  • The ability to adapt to new systems/procedures as required.

  Knowledge

  Essential

  • To demonstrate a clear understanding of customer care services
  • The ability to follow strict guidelines and procedures within a Healthcare setting
  • To be aware of confidentiality

  Desirable

  • Demonstrate a knowledge and understanding of customer care practises and procedures
  • Be aware of Data protection Act

  Additional

  Essential

  • Good attendance record
  • Self motivation
  • Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

  Address

  Thomas Linacre Centre

  Parsons Walk

  Wigan

  WN1 1RU

  
  

  Employer's website

  http://www.wwl.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

  Address

  Thomas Linacre Centre

  Parsons Walk

  Wigan

  WN1 1RU

  
  

  Employer's website

  http://www.wwl.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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