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Job Description
- Req#: C9435-25-0213?language=en&page=389&sort=publicationDateDesc
- GCSE English and Maths Grade D or above or equivalent qualification
- Experience of working in an office environment
- Dealing with patients/relatives
- Proficiency in Microsoft word processing skills.
- An understanding of medico-legal Procedures.
- Possess excellent communication skills - written/verbal/listening. Ability to work effectively with all levels of staff.
- Ability to work unsupervised, prioritise own work load and that of the team and be confident in decision making.
- Ability to monitor work carried out by staff and motivate team accordingly
- Dealing with distressed patients/relatives on the phone.
- Organisation skills
- Ability to form and develop effective working relationships
- Ability to travel as required
- Ongoing departmental training courses
- GCSE English and Maths Grade D or above or equivalent qualification
- Experience of working in an office environment
- Dealing with patients/relatives
- Proficiency in Microsoft word processing skills.
- An understanding of medico-legal Procedures.
- Possess excellent communication skills - written/verbal/listening. Ability to work effectively with all levels of staff.
- Ability to work unsupervised, prioritise own work load and that of the team and be confident in decision making.
- Ability to monitor work carried out by staff and motivate team accordingly
- Dealing with distressed patients/relatives on the phone.
- Organisation skills
- Ability to form and develop effective working relationships
- Ability to travel as required
- Ongoing departmental training courses
Job summary
o Responsible for locating Health Records to allocated locations across the bay on a daily basis
o Maintaining the Health Records Library, ensure all the documentation within the Health Records is tidy, accurate and complete
o General administration and clerical duties as and when required.
RESPONSIBLE FOR:
The provision of an efficient, friendly professional service for patients and users of the Health Records department.
Locate and deliver Health Records on a daily basis; maintenance of the Health Records library
Main duties of the job
Principal duties:
o Locate and retrieve patient Health Records as and when required.
o Maintain the Health Records library in accordance with Policy and Procedure.
o Entering data and updating confidential information onto Lorenzo in a timely and accurate manner. ie: marking patients records as deceased or as a culled record.
o Receiving telephone calls in a timely and courteous manner in accordance with NHS guidelines.
o Receive and deal with enquiries in a confidential manner from staff, external agencies and patients responding in courteous manner in accordance with the Trusts policies, procedures and NHS guidelines passing complex enquiries to the line manager.
o Liaise with a variety of staff from other departments within the trust, patients and external agencies i.e. GP surgeries as required.
o Always Be proficient in the use of the Health Records library and adhere to the departmental Standard Operating Instructions and policies.
o Follow both Trust and departmental policies and procedures but use own initiative and knowledge to deviate from these if required.
About us
We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Details
Date posted
27 May 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year pro rata per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
435-1LSC-UHMBT-004-25-A
Job locations
Unit 2, Offsite Facility, Harry Barker Properties
Park Road
Barrow in Furness
LA14 4TL
Job descriptionJob description
Job responsibilities
For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.
Job responsibilities
For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.
Person SpecificationPerson Specification
Education
Essential
Experience
Essential
Desirable
Skills
Essential
Desirable
Personal
Essential
Desirable
Education
Essential
Experience
Essential
Desirable
Skills
Essential
Desirable
Personal
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Lancashire Hospitals NHS Trust
Address
Unit 2, Offsite Facility, Harry Barker Properties
Park Road
Barrow in Furness
LA14 4TL
Employer's website
http://jobs.elht.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East Lancashire Hospitals NHS Trust
Address
Unit 2, Offsite Facility, Harry Barker Properties
Park Road
Barrow in Furness
LA14 4TL
Employer's website
http://jobs.elht.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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