• Job Description

  Req#: 2023492

  Carnegie Mellon University’s Health Services team supports a campus culture of health and well-being that provides an open climate of care for all and fosters student success. University Health Services (UHS) is proud to be accredited by the Accreditation Association for Ambulatory Health Care and is also an institutional member of the American College Health Association.

  Carnegie Mellon University’s UHS team is searching for a highly detail oriented individual to provide exceptional reception skills for our student health practice. The successful candidate will have a passion and energy for providing excellent customer service, and a talent for interacting and communicating effectively with all types of patients, visitors, healthcare providers, and support staff. This person works best in high-traffic medical offices and is flexible and creative in addressing and solving problems. Must have a high comfort with computers and electronic health record use (EHR).

  Core responsibilities include:

  • Being the first and last point of contact in our facility by students, staff, faculty, and visitors. As such, this person must be an energetic, engaged individual who loves to work with people, has a talent for working in high-traffic medical offices with diverse patient populations, and can promote calm and ease to patients who are sick.

  • Assisting with timely check-in and check-out of patients at the front desk, communication with patients about wait time, and maintaining the flow of patients through the facility.

  • Applying light technical skills such as using a scanner or emailing computer support for more complicated problems affecting technical services in UHS. Work on a computer, Word, Excel, and other programs as needed.

  • Receiving and welcoming patients and visitors, front office support includes answering phones and directing calls; sorting and sending mail; receiving and verifying deliveries; operating copier, scanners, and printers.

  • Reviewing and verifying electronic charge tickets in order to charge students accurate payments and processing credit card payments to complete payment for services at time of discharge.

  • Providing clerical support for office procedures including patient referral tracking and processing patient information requests.

  • Other duties as assigned

  Adaptability, excellence, and passion are vital qualities within University Health Services at Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

  You should demonstrate:

  • Strong oral, interpersonal, and written communication skills

  • Strong attention to detail

  • Organization and planning skills

  Qualifications:

  • High School Diploma or GED required

  • 3-5 years of experience in customer service, administrative support, and/or data entry experience required

  • Experience in a medical office preferred

  • A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

  Requirements:

  • Successful completion of a pre-employment background check

  • Child Protection Clearances (Act 153)

  Additional Information:

  • Sponsorship : Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

  • Work Posture: This position is fully on-site and requires in-person work on campus five days per week

  Joining the CMU team opens the door to an array of exceptional benefits.

  Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits , take well-deserved breaks with ample paid time off and observed holidays , and rest easy with life and accidental death and disability insurance.

  Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access , and much more!

  For a comprehensive overview of the benefits available, explore our Benefits page .

  At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

  Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

  Location

  Pittsburgh, PA

  Job Function

  Administrative Support and Coordination

  Position Type

  Staff – Regular

  Full Time/Part time

  Full time

  Pay Basis

  Hourly

  More Information:

  • Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.

  • Click here to view a listing of employee benefits

  • Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .

  • Statement of Assurance

• About the company

  943583 Carnegie Mellon University is a private research university based in Pittsburgh, Pennsylvania.

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