• Job Description

  Req#: E0179-1042?language=en&page=479&sort=publicationDateDesc

  Job summary

  Job Title:Healthcare Assistant

  Accountable to: Lead Nurse & Practice Manager

  Reports to:Lead Nurse (Clinically) -Practice Manager (Administrative)

  Salary Range:£12.94 per hour

  Contract:Part time/temporary

  Hours:10 hours (Mondays only)

  Working under the direct supervision of the Lead Nurse and strictly in accordance with specific Centre guidelines and protocols, the Healthcare Assistant will assist the Centre clinical team in the provision and delivery of prescribed programmes of patient care.

  Main Job Responsibilities:

  Note: This is a new role and the job description will be subject to individual performance reviews and will be modified as and when required.

  Main duties of the job

  Duties & Responsibilities:

  • New patient health checks
  • ECG recording
  • Influenza Vaccines
  • Spirometry
  • Chaperoning duties
  • Processing and management of laboratory samples requested by GPs/Nurses
  • Sterilising, cleansing and maintenance of surgical equipment
  • Vaccine/cold chain storage, monitoring and recording
  • Surgical equipment and vaccine re-stocking and stock rotation
  • Clearing and re-stocking consulting rooms
  • Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations
  • Assisting in the assessment and surveillance of patients health and well-being
  • Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual
  • Helping to raise awareness of health and well-being and how it can be promoted
  • Assisting with the collection and collation of data on needs related to health and well-being

  About us

  Norfolk Primary Care Ltd is a Community Interest Company. It is established to:

  Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.

  Help with challenges identified by practices workload, GP recruitment, sharing best practice.

  Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.

  Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.

  Work within health systems to provide patient care in innovative and solution-focussed ways.

  Details

  Date posted

  25 June 2025

  Pay scheme

  Other

  Salary

  £12.94 an hour

  Contract

  Fixed term

  Duration

  6 months

  Working pattern

  Part-time

  Reference number

  E0179-1042

  Job locations

  3rd Floor, Reed House

  Peachman Way

  Broadland Business Park

  Norwich

  NR7 0WF

  
  

  Norwich Practices Health & Walk In Centre

  Rouen Road

  Norwich

  NR1 1RB

  
  

  Job description

  Job responsibilities

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, ONPL staff and other healthcare workers. They may also have access to information relating to the ONPL as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, colleagues, other healthcare workers or the business of the Centre may only be divulged to authorised persons in accordance with the Centre policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Centres Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Centre guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

  Equality & Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with ONPL procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by ONPL as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
  • Ensuring mandatory training is up to date including Basic Life Support

  Quality:

  The post-holder will strive to maintain quality within ONPL and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  Note:

  The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.

  Job description

  Job responsibilities

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, ONPL staff and other healthcare workers. They may also have access to information relating to the ONPL as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, colleagues, other healthcare workers or the business of the Centre may only be divulged to authorised persons in accordance with the Centre policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Centres Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Centre guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

  Equality & Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with ONPL procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by ONPL as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
  • Ensuring mandatory training is up to date including Basic Life Support

  Quality:

  The post-holder will strive to maintain quality within ONPL and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  Note:

  The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.

  Person Specification

  Qualifications

  Essential

  • see job description

  Desirable

  • see job description

  Experience

  Essential

  • see job description

  Desirable

  • see job description

  Person Specification

  Qualifications

  Essential

  • see job description

  Desirable

  • see job description

  Experience

  Essential

  • see job description

  Desirable

  • see job description

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Norfolk Primary Care C.I.C.

  Address

  3rd Floor, Reed House

  Peachman Way

  Broadland Business Park

  Norwich

  NR7 0WF

  
  

  Employer's website

  https://norfolkprimarycare.com/ (Opens in a new tab)

  Employer details

  Employer name

  Norfolk Primary Care C.I.C.

  Address

  3rd Floor, Reed House

  Peachman Way

  Broadland Business Park

  Norwich

  NR7 0WF

  
  

  Employer's website

  https://norfolkprimarycare.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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