• Job Description

  Req#: C9430-25-0486?language=en&page=221&sort=publicationDateDesc

  Job summary

  Senior Healthcare Assistant

  Department: Emergency Department

  Band 2/3 pro rata if part-time

  Hours: 37.5 per week, all MKUH roles will be considered for flexible working

  Do you have a passion for patient care and want to work in a fast-paced hospital environment? Are you a committed, caring and collaborative individual?

  The Emergency Department (ED) are currently looking for FIVE new Healthcare Assistants. The role of the ED is to treat patients who have serious medical conditions, life-threatening illnesses/injuries and limb-threatening problems by providing a 24-hour care to an average of 240 patients every day. Therefore, you will need to always be pro-active, alert and ready for anything.

  As a Healthcare Assistant in the Emergency Department, you will work collaboratively with Staff Nurses, Consultants and ambulance staff.

  We are looking for pro-active, enthusiastic, compassionate individuals who understand the importance of excellence in health and safety and who enjoy working as part of a team.

  You must be understanding of accurate documentation within the workplace, be self-motivated be wanting to improve patient lives and be caring at all times.

  Here is more information on ED :

  Welcome to the Emergency Department - Milton Keynes University Hospital (mkuh.nhs.uk)

  Please be advised you must have an NHS Care Certificate to be Band 3. You will be Band 2 until you pass this and your probation.

  Interview date: W/C 01.09.2025

  Main duties of the job

  • To assist the senior nursing staff in ensuring that all clinical equipment is kept in good working order and ready for use.

  • Assisting medical and other staff with procedures and as a chaperone as required.

  • To promote the importance of good clinical practice throughout the department, acting as an ambassador for high standards and good patient care at all times.

  • The ability to be involved in influencing change to promote an effective environment for patients and staff.

  • Support and train new staff with internal training and the induction process.

  • To be involved in continuous development in keeping up to date knowledge on the healthcare assistant's role.

  • Support the use of competency assessments in the practice area.

  • Provide assessment of Junior healthcare assistants competency documents and care certificate.

  About us

  We care We communicate We collaborate We contribute

  A strong 76.6% of this staff group express genuine enthusiasm for their work.(NHS Staff Survey 2024).

  • Free on-site parking
  • Free refreshments
  • Great flexible workingopportunities
  • Discounted gym membership
  • Lease car scheme
  • Generous annual leave and pension scheme
  • On site nursery (chargeable)
  • Extensive staff health and well-being programme

  Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

  Details

  Date posted

  30 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 to £26,598 a year Per annum pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  430-MED25-138A-A

  Job locations

  A&E Nursing (Dept)

  Milton Keynes

  MK6 5LD

  
  

  Job description

  Job responsibilities

  • To assist all team members as required in the direct delivery of patient care. Undertake/ assist in personal care duties for patients when required. Ensure privacy and dignity is maintained.

  • Utilise appropriate moving and handling aids to reduce the risk of injury to the patient and themselves. Ensure the safe transfer of patients to Wards and Departments using trolleys and wheelchairs which require steering and manipulation.

  • To have knowledge of clinical observations, glucose monitoring and urinalysis, all requiring the use of equipment or tools and require an understanding of the correct escalation process, reporting patient conditions to a senior member of staff.

  • To assist in the induction of new staff within the department, demonstrating duties to new starters. Lead in setting an example to new starters to ensure safe and effective care.

  • To organise own daily workload, adjusting and prioritising appropriately as the department actively dictates.

  • Communicatefactual information to patients regarding their condition within your clinical remit. Patients may have barriers to understanding such as a physical or mental disability, including dementia and so information will need to be delivered with tact, empathy, and sensitivity.

  • To use advanced communication skills to encourage patients to engage and undertake activities of daily living/procedures.

  • To ensure that patients, relatives needs are met in a courteous, helpful, and compassionate manner.

  • To ensure all visitors to the department are dealt with in a courteous and helpful manner

  Please refer to the job description for further details.

  Job description

  Job responsibilities

  • To assist all team members as required in the direct delivery of patient care. Undertake/ assist in personal care duties for patients when required. Ensure privacy and dignity is maintained.

  • Utilise appropriate moving and handling aids to reduce the risk of injury to the patient and themselves. Ensure the safe transfer of patients to Wards and Departments using trolleys and wheelchairs which require steering and manipulation.

  • To have knowledge of clinical observations, glucose monitoring and urinalysis, all requiring the use of equipment or tools and require an understanding of the correct escalation process, reporting patient conditions to a senior member of staff.

  • To assist in the induction of new staff within the department, demonstrating duties to new starters. Lead in setting an example to new starters to ensure safe and effective care.

  • To organise own daily workload, adjusting and prioritising appropriately as the department actively dictates.

  • Communicatefactual information to patients regarding their condition within your clinical remit. Patients may have barriers to understanding such as a physical or mental disability, including dementia and so information will need to be delivered with tact, empathy, and sensitivity.

  • To use advanced communication skills to encourage patients to engage and undertake activities of daily living/procedures.

  • To ensure that patients, relatives needs are met in a courteous, helpful, and compassionate manner.

  • To ensure all visitors to the department are dealt with in a courteous and helpful manner

  Please refer to the job description for further details.

  Person Specification

  Qualifications and knowledge

  Essential

  • GCSE level or Functional Skills in Maths & English or equivalent knowledge
  • NVQ Level 3 or equivalent experience
  • NHS CARE Certificate
  • Knowledge of personal care and activities of daily living
  • Studying Nursing or Midwifery or similar at university
  • Awareness of importance of infection prevention & control
  • Understanding of the importance of safe working practices
  • Understanding of the role of a Healthcare Assistant

  Desirable

  • Awareness of NHS policies
  • Assessors training/certificate

  Experience

  Essential

  • Experience working in a care setting
  • Experience of working in a team

  Desirable

  • Previous NHS experience
  • Experience in supporting junior staff

  Skills

  Essential

  • Ability to demonstrate commitment to high standards of care
  • Accurate record keeping
  • Ability to work under pressure
  • Ability to prioritise tasks effectively at short notice
  • Caring in a professional manner towards patients and their relatives.
  • Good time management
  • Ability to induct, support, assess and develop junior members of staff.
  • Ability to undertake clinical observations and tasks including phlebotomy

  Desirable

  • IT Skills

  Personal and people development

  Essential

  • Commitment to Safeguarding
  • Ability to work within a team
  • Commitment to working in a caring environment with people of all ages

  Communication

  Essential

  • Able to show care, empathy and respect to patients and their families
  • Able to communicate with team members, carrying out instructions and feeding back information.
  • Able to record care provided using MKUH documentation and complying with MKUH policies and guidelines.
  • Able to feedback to staff on safe and effective practice.

  Desirable

  • Able to feedback on assessments undertaken.

  Specific requirements

  Essential

  • Able to perform the duties of the post with reasonable aids and adaptations.

  Person Specification

  Qualifications and knowledge

  Essential

  • GCSE level or Functional Skills in Maths & English or equivalent knowledge
  • NVQ Level 3 or equivalent experience
  • NHS CARE Certificate
  • Knowledge of personal care and activities of daily living
  • Studying Nursing or Midwifery or similar at university
  • Awareness of importance of infection prevention & control
  • Understanding of the importance of safe working practices
  • Understanding of the role of a Healthcare Assistant

  Desirable

  • Awareness of NHS policies
  • Assessors training/certificate

  Experience

  Essential

  • Experience working in a care setting
  • Experience of working in a team

  Desirable

  • Previous NHS experience
  • Experience in supporting junior staff

  Skills

  Essential

  • Ability to demonstrate commitment to high standards of care
  • Accurate record keeping
  • Ability to work under pressure
  • Ability to prioritise tasks effectively at short notice
  • Caring in a professional manner towards patients and their relatives.
  • Good time management
  • Ability to induct, support, assess and develop junior members of staff.
  • Ability to undertake clinical observations and tasks including phlebotomy

  Desirable

  • IT Skills

  Personal and people development

  Essential

  • Commitment to Safeguarding
  • Ability to work within a team
  • Commitment to working in a caring environment with people of all ages

  Communication

  Essential

  • Able to show care, empathy and respect to patients and their families
  • Able to communicate with team members, carrying out instructions and feeding back information.
  • Able to record care provided using MKUH documentation and complying with MKUH policies and guidelines.
  • Able to feedback to staff on safe and effective practice.

  Desirable

  • Able to feedback on assessments undertaken.

  Specific requirements

  Essential

  • Able to perform the duties of the post with reasonable aids and adaptations.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Milton Keynes University Hospital NHS Foundation Trust

  Address

  A&E Nursing (Dept)

  Milton Keynes

  MK6 5LD

  
  

  Employer's website

  https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)

  Employer details

  Employer name

  Milton Keynes University Hospital NHS Foundation Trust

  Address

  A&E Nursing (Dept)

  Milton Keynes

  MK6 5LD

  
  

  Employer's website

  https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice