• Job Description

  Req#: U0106-HCA-BH-1802?language=en&page=132&sort=publicationDateDesc

  Job summary

  To assist the clinician in running the day-to-day operation of dermatology outpatient clinics. To organise the setup of each clinic ensuring everything is prepared prior to the clinic date, manage, record and process patients personal data. To support the patient throughout their care journey. This role will require you to work across a number of our DMC sites.

  Main duties of the job

  Liaise with Referral Management Centre to ensure the appointments are correctly scheduled for the clinic

  Ensure the PC/laptop is set up and ready for use

  Manage stock control at each site

  Ensure all other items such as emergency contact lists, patient survey, pathology forms and any other items are in place and ready for use

  Ensure the room is adequately equipped and working for each consultation prior to the clinic starting

  Ensure equipment is cleaned after use

  Ensure daily checklists are completed

  Make the consultant aware of any problems or possible problems during any clinics

  Alert the consultant and other staff members of any issues of quality and risk

  Will be required to transport certain equipment to and from clinic locations

  Any other duties as the line manager may decide

  To effectively manage own time, workload and resources

  To undertake training as required including mandatory and statutory training, core skills training and ongoing developmental training

  About us

  A strong provider in the NHS ecosystem, DMC Healthcare has played a significant role in service delivery for over 50 years, helping to reduce health inequalities. From being at the sharp end of the patient journey into treatment in primary care, to delivering fast, accurate radiology reporting, consultant-led dermatology and insourced endoscopy services, DMC Healthcare remains committed.

  Date posted

  08 February 2024

  Pay scheme

  Other

  Salary

  £11.47 to £13.38 an hour

  Contract

  Bank

  Working pattern

  Part-time, Flexible working

  Reference number

  U0106-HCA-BH-1802

  Job locations

  Wembley Centre for Health and Care

  116 Chaplin Road

  Wembley

  HA0 4UZ

  
  

  Enderley Road Centre

  45 Enderley Road

  Harrow

  Middlesex

  HA3 5HF

  
  

  Pinn Medical Centre

  37 Love Lane

  Pinner

  Middlesex

  HA5 3EE

  
  

  Job description

  Job responsibilities

  Organisation & setting up of clinics

  Liaise with Referral Management Centre to ensure the appointments are correctly scheduled for the clinic

  Ensure the PC/laptop is set up and ready for use

  Manage stock control at each site

  Ensure all other items such as emergency contact lists, patient survey, pathology forms and any other items are in place and ready for use

  Ensure the room is adequately equipped and working for each consultation prior to the clinic starting

  Ensure equipment is cleaned after use

  Ensure daily checklists are completed

  Make the consultant aware of any problems or possible problems during any clinics

  Alert the consultant and other staff members of any issues of quality and risk

  Will be required to transport certain equipment to and from clinic locations

  Any other duties as the line manager may decide

  To effectively manage own time, workload and resources

  To undertake training as required including mandatory and statutory training, core skills training and ongoing developmental training

  Assisting in clinics

  To assist the consultant during the clinic with any reasonable request

  To meet and greet patients in the waiting area and show them through to the consultation room

  Provide high-level customer service skills with the patient and full engagement with the clinician

  Assist with minor surgical procedures as required

  Ensure all DMC equipment is put away in the correct storage area at the end of each clinic

  Ensure the room is left clean and tidy once the clinic has finished

  Ensure every patient completes the electronic (or paper) patient survey after their appointment before they leave the clinic

  To use patient electronical records SystmOne /EMIS, in management of patients and dermatology clinic list

  Communicates with other departments for example, Estates, Supplies department

  To act as a chaperone in supporting both patients and clinicians during clinical procedures

  Management of infection control and prevention on site

  Adherence to management of cleaning and decontamination of clinic environment.

  To ensure the management of clinical stock levels through ordering, storage, and stock controls

  Contribution to the implementation of services

  Involvement with local healthcare network visiting GP practices and creating awareness of DMC Healthcare Services with the objective of increasing referrals and improving patient care and experience

  Adhere to policies and procedures developed for the service, standards, and guidance

  Identifying any possible improvements and innovation

  Participate in audit where appropriate

  Use own initiative

  Flexible working approach for the needs of the service

  Adhere to department procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.

  Share responsibility for key aspects of housekeeping and stock control demonstrating a good awareness of cost efficiency and safety.

  Undertakes routine and regular checks on patient trolleys and bed spaces ensuring all relevant equipment is clean, in good working order and in-tact and reports faults to managers.

  Performs checks on gas cylinders, replaces if required and escalates any issues.

  Sometimes works without direct supervision using own initiative within

  Decide when to refer enquiries from the patient, carers and relatives to the senior management

  Job description

  Job responsibilities

  Organisation & setting up of clinics

  Liaise with Referral Management Centre to ensure the appointments are correctly scheduled for the clinic

  Ensure the PC/laptop is set up and ready for use

  Manage stock control at each site

  Ensure all other items such as emergency contact lists, patient survey, pathology forms and any other items are in place and ready for use

  Ensure the room is adequately equipped and working for each consultation prior to the clinic starting

  Ensure equipment is cleaned after use

  Ensure daily checklists are completed

  Make the consultant aware of any problems or possible problems during any clinics

  Alert the consultant and other staff members of any issues of quality and risk

  Will be required to transport certain equipment to and from clinic locations

  Any other duties as the line manager may decide

  To effectively manage own time, workload and resources

  To undertake training as required including mandatory and statutory training, core skills training and ongoing developmental training

  Assisting in clinics

  To assist the consultant during the clinic with any reasonable request

  To meet and greet patients in the waiting area and show them through to the consultation room

  Provide high-level customer service skills with the patient and full engagement with the clinician

  Assist with minor surgical procedures as required

  Ensure all DMC equipment is put away in the correct storage area at the end of each clinic

  Ensure the room is left clean and tidy once the clinic has finished

  Ensure every patient completes the electronic (or paper) patient survey after their appointment before they leave the clinic

  To use patient electronical records SystmOne /EMIS, in management of patients and dermatology clinic list

  Communicates with other departments for example, Estates, Supplies department

  To act as a chaperone in supporting both patients and clinicians during clinical procedures

  Management of infection control and prevention on site

  Adherence to management of cleaning and decontamination of clinic environment.

  To ensure the management of clinical stock levels through ordering, storage, and stock controls

  Contribution to the implementation of services

  Involvement with local healthcare network visiting GP practices and creating awareness of DMC Healthcare Services with the objective of increasing referrals and improving patient care and experience

  Adhere to policies and procedures developed for the service, standards, and guidance

  Identifying any possible improvements and innovation

  Participate in audit where appropriate

  Use own initiative

  Flexible working approach for the needs of the service

  Adhere to department procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.

  Share responsibility for key aspects of housekeeping and stock control demonstrating a good awareness of cost efficiency and safety.

  Undertakes routine and regular checks on patient trolleys and bed spaces ensuring all relevant equipment is clean, in good working order and in-tact and reports faults to managers.

  Performs checks on gas cylinders, replaces if required and escalates any issues.

  Sometimes works without direct supervision using own initiative within

  Decide when to refer enquiries from the patient, carers and relatives to the senior management

  Person Specification

  Experience

  Essential

  • Minimum 6-month experience in the last 2 years in the UK, as an HCA
  • Hands on interaction with patients in a healthcare setting
  • Experience working in outpatient setting or hospital setting

  Qualifications

  Essential

  • Minimum GCSE or equivalent qualifications
  • Band 2, preferably Band 3 HCA

  Knowledge & Technical Ability

  Essential

  • High attention to detail and organisational skills to be able to effectively manage and prioritise ones own workload
  • Excellent at time management & planning
  • Ability to work well under pressure and problem solve
  • Ability to apply regulatory requirements and escalate where appropriate
  • Excellent patient engagement, customer service and communication skills
  • Ability to build and maintain effective working relationships with staff at all levels
  • Empathetic approach to patients

  Person Specification

  Experience

  Essential

  • Minimum 6-month experience in the last 2 years in the UK, as an HCA
  • Hands on interaction with patients in a healthcare setting
  • Experience working in outpatient setting or hospital setting

  Qualifications

  Essential

  • Minimum GCSE or equivalent qualifications
  • Band 2, preferably Band 3 HCA

  Knowledge & Technical Ability

  Essential

  • High attention to detail and organisational skills to be able to effectively manage and prioritise ones own workload
  • Excellent at time management & planning
  • Ability to work well under pressure and problem solve
  • Ability to apply regulatory requirements and escalate where appropriate
  • Excellent patient engagement, customer service and communication skills
  • Ability to build and maintain effective working relationships with staff at all levels
  • Empathetic approach to patients

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  DMC Healthcare

  Address

  Wembley Centre for Health and Care

  116 Chaplin Road

  Wembley

  HA0 4UZ

  
  

  Employer's website

  https://www.dmchealthcare.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  DMC Healthcare

  Address

  Wembley Centre for Health and Care

  116 Chaplin Road

  Wembley

  HA0 4UZ

  
  

  Employer's website

  https://www.dmchealthcare.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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