Healthcare Customer Service Expert - CSC Phone

Pay17.50 - 22.00 / hour
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 15372


      As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests.

      In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our CareCentrix portal.

      Hiring for multiple positions! Location – 100% RemoteStart Date – Monday, May 6th 2024

      Hourly Rate - $17.50/hr

      Training & Nesting Period – 4 to 6 WeeksTraining & Nesting Hours – Monday – Friday 9:00am – 5:30pm EST

      Available Shift After Training & Nesting: Monday-Friday, 10:30am-7:00pm EST and 11:30am-8:00pm EST


      This role is for you if:

      • You can demonstrate excellent empathy and the patience to deal with difficult callers or complex requests.
      • You have strong attention to detail.
      • You can comply with all company policies, including HIPAA/PHI.
      • You strive to meet/exceed individual performance goals in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives.
      • You are fun to work with! We are looking for team members who bring joy to the work they do.


      • High School Diploma or GED.
      • Minimum 2 years Customer Service experience in a call center environment.
      • Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
      • Ability to navigate dual monitors and multiple applications.
      • Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
      • Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).

      What we offer:

      • Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
      • Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
      • Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
      • Advancement Opportunities, professional skills training, and tuition /exam reimbursement
      • PayActiv - access earned income in between pay checks
      • Walgreens Discount - receive up to 25% off eligible items
      • Great culture with a sense of community

      CareCentrix maintains a drug-free workplace


      We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

  • About the company

      We are architecting the future of care at home through a holistic view of post-acute care, determining the best clinical path, and guiding care to the home.