NHS
Healthcare Navigator - Corner Place Surgery
This job is now closed
Job Description
- Req#: C9388-25-0521?language=en&page=820&sort=publicationDateDesc
- Computer literate
- Knowledge of filing and data recording - manual and electronic
- Good standard of numeracy and literacy
- Experience of working within a customer facing environment
- Understanding of confidentiality
- Understanding of the IT systems and data management systems
- Understanding of accuracy of patient information and recording
- Medical terminology (desirable)
- Computer literate
- Knowledge of filing and data recording - manual and electronic
- Good standard of numeracy and literacy
- Experience of working within a customer facing environment
- Understanding of confidentiality
- Understanding of the IT systems and data management systems
- Understanding of accuracy of patient information and recording
- Medical terminology (desirable)
Job summary
We are looking for a Healthcare Navigator/ Telephonist / Administrator with a caring nature and proactive professional manner to provide a high standard of care for our patients. This is a fantastic opportunity for a someone with good communication skills, and a commitment to working as part of a strong and effective team.
Interview date: Wednesday 30th April & Thursday 1st May
Please note that Corner Place Surgery does not operate an Agenda for change pay scheme
IMPORTANT INFORMATION: This advert is placed on behalf on one of our health serviceproviders. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.
Main duties of the job
Follow practice protocols in relation to appointments, telephone contact, messages, requests for home visits, repeat prescriptions and all other patient contact.
Ensure that all contact with patients is done in a sensitive way with a high level of customer service skills, taking into account that patients, their relatives and carers may be distressed at times.
Telephones are to be answered promptly and politely and within the protocols of the practice.
Make, change and delete appointments as appropriate, whilst taking into account the needs of the clinical team.
Direct patients where appropriate to the correct part of the surgery in a timely manner and keep a watching brief on the situation around clinic delays etc. to inform patients attending appointments.
Inform patients of payments to be made for non NHS services and receive and record such payments.
Photo copying as necessary
Register patients correctly, accurately, including the completion of all paperwork and computer records, for New Babies, fully registered patients and Temporary Residents.
Handle prescription requests accurately and follow practice protocol.
Taking responsibility for all messages that you have taken until they have been actioned. Make sure they are appropriate, accurate, passed to the right person and dealt with by you where possible.
About us
This is an exciting opportunity to join a dynamic and forward-thinking practice. Corner Place Surgery is a well-established practice of just under 16,000 patients in the heart of Paignton. We take pride in delivering high quality care whilst maintaining sustainable working conditions for the whole team. We are friendly, hardworking and innovative and enjoy working together and have an experienced team with an excellent clinical skill mix of 8 Partners, 4 Salaried GPs, Clinical Pharmacists, 2 Advanced Nurse Practitioners, a Paramedic and a highly trained nursing team, along with a supportive and dynamic administration team.
Date posted
08 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,809 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
388-CP-0225-ROSE
Job locations
Corner Place Surgery
46A Dartmouth Rd
Paignton
TQ4 5AH
Job descriptionJob description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification .
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification .
Person SpecificationPerson Specification
Knowledge, Skills & Qualifications
Essential
Desirable
Knowledge, Skills & Qualifications
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Corner Place Surgery
46A Dartmouth Rd
Paignton
TQ4 5AH
Employer's website
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Corner Place Surgery
46A Dartmouth Rd
Paignton
TQ4 5AH
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.