Employer Industry: Outsourced Customer Support Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Excellent benefits package, including comprehensive insurance and a 401(k) match
- Flexible vacation plan to promote work-life balance
- Supportive and inclusive work culture with resources for personal and professional development
- Up to 10% travel required per year
- Flexible work schedule to include days, nights, overnights, weekends, and holidays

What to Expect (Job Responsibilities):
- Provide real-time support to independent agents by answering on-call questions and troubleshooting issues
- Partner with program and cross-functional teams to support the growth of the client business and the agent community
- Deliver personalized customer experiences to the agent community, displaying empathy in every interaction
- Actively contribute to agent retention by utilizing current and new support tools
- Support the onboarding, teaching, and training of new team members through shadowing

What is Required (Qualifications):
- High School Diploma, GED, or equivalent
- Minimum of 1 year of contact center/BPO experience or comparable customer service-related work experience
- Proficiency in Microsoft products, including Outlook, Word, Excel, and PowerPoint
- Excellent oral and written communication skills
- Flexible work schedule availability to include days, nights, overnights, weekends, and holidays

How to Stand Out (Preferred Qualifications):
- Experience interacting in a fast-paced environment while maintaining positive relational and influencing skills
- Strong organizational, multi-tasking, and time management skills
- Proven ability to educate and motivate others
- Ability to recognize trends within the agent community and escalate concerns for effective resolution

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