Paladin Security
Healthcare Operations Centre Dispatcher
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Job Description
- Req#: 782060
Job Skills / Requirements
• Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract.
• Maintain scheduling software (winTEAM) and coordinate any entry completed by anyone within or outside the healthcare operations center to ensure accuracy
• Work with Client Service Managers to ensure that all scheduling needs are met, and that client and site information is accurate
• Strategically plan schedules to ensure effective use of resources and minimal overtime is acquired
• Provide information to guards, managers, and department manager as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellations
• Liaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are being fulfilled
• Help track overtime on a pay period basis and report the results to senior management, while trying to minimize any unnecessary overtimeRequirements:
• Must possess a High school Diploma, Post-Secondary education is an asset
• Previous customer service experience is an asset
• The ability to use judgement and decision-making skills to evaluate situations and establish priorities
• Must have an outgoing, friendly, and extroverted personality
• Excellent written and oral skills in English, with the ability to effectively communicate with a diverse workforce
• Strong computer skills; including Word, Excel, PowerPoint and Outlook
• Ability to learn quickly and navigate through new software is an asset
• Able to work effectively and efficiently in a deadline driven environment
• Strong time management, multitasking, problem solving, and organizational skills
• Must be detail oriented, team player, self-motivated, and able to take directionEducation Requirements (All)
High School Diploma/GED
Additional Information / Benefits
Benefits: Medical Insurance, Dental Insurance, Paid Vacation
This is a position 1st Shift, 2nd Shift, 3rd Shift, Weekends.
Travel is not required
About the company
See how Canada’s largest independent security provider is transforming the way organizations streamline their security needs.
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