• Job Description

  Req#: 5054
  PRIMARY RESPONSIBILITIES:
  • Answering, screening, and forwarding incoming phone boards via 8x8 Switchboard.
  • Assist IT with 8x8 new center extension confirmation, email addresses and center closings ensuring unused extensions are identified.
  • Maintains 8x8 training documents.
  • Trains backup support team on 8x8 and receptionist duties.
  • Distributes all referrals and faxes to assigned patient services coordinator or department.
  • Facilitates Patient Satisfaction Survey collection and database inputting.
  • Distributes At-Home postcards to patients.
  • Staples administrator for the company includes account setup for clinics, individual user setup and support to all team members when troubleshooting is required.
  • Other duties as assigned.
  • Administer and uphold all the Company’s values, policies, and procedures.
  • Continuously work towards the Company’s goal and vision.
  ADDITONAL RESPONSIBILITIES:
  • Reports problems promptly to the designated supervisor.
  • Reports to work on time and is flexible with scheduling changes.
  • Adheres to RXH’s Privacy and Security Policies as it relates to HIPAA regulations.
  • Respects and maintains patient confidentiality in written, verbal, and electronic information.
  EDUCATION AND TECHNICAL SKILLS:
  • • High school diploma or GED equivalent highly preferred.
    • Experience in a front desk role in a hospital outpatient or medical practice setting is required.
    • Must have intermediate skills in Microsoft Word, Excel, and Outlook.
    • Must have experience working with electronic medical records (EMR) systems.
  ADDITIONAL ELIGIBILITY QUALIFICATIONS/COMPETENCIES:
  • Possesses excellent customer service skills.
  • Demonstrates effective verbal and written communications skills.
  • Is professional in appearance and actions.
  • Consistently displays behavior that enhances the image of the organization as evidenced by professional and courteous behavior toward all patients, referral sources, host facility staff, and co-workers.
  • Fosters a sense of teamwork.
  • Flexible and cooperative in fulfilling role obligation.
  • Has satisfactorily passed pre-employment requirements.
  • Diversity - Demonstrates knowledge of Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
  PHYSICAL REQUIREMENTS:
  Work may require sitting at a desk for long periods of time, utilizing a phone, and using a computer. Work requires the physical demands of bending, lifting, sitting, or performing other work requiring moderate physical exertion up to 30 pounds occasionally.
  Note: The above is intended to describe the general content of and requirements for the performance of this job. It is not construed as an exhaustive statement of duties, responsibilities or requirements and may change at any time.
  The Company is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, or protected veteran status.

• About the company

  RestorixHealth develops and manages centers of excellence for amputation prevention, wound management and hyperbaric medicine.

Notice