Hennepin Healthcare
Healthcare Scheduling/Call Center, Connection Advisor Associate, Remote (Pipeline)
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Job Description
- Req#: 251703
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Competitive pay rate based on skills, licensure/certifications, education, and experience
- Extensive benefits program including medical, dental, vision, life insurance, and retirement funds
- Paid Time Off and tuition reimbursement available for benefit-eligible positions
- Opportunity for career advancement within the organization
- Work remotely after a 4-week training period, with a flexible schedule based on business needs
- Supportive and collaborative work environment
What to Expect (Job Responsibilities):
- Serve as the first point of contact for incoming calls, providing exceptional customer service
- Schedule, cancel, and reschedule appointments while adhering to departmental policies
- Accurately capture patient demographic and insurance information during calls
- Assist in training and mentoring new team members to support their onboarding
- Process payments for co-pays and outstanding balances while meeting performance standards
What is Required (Qualifications):
- High School Diploma
- One year of data look-up/data entry experience
- Two years of customer service experience involving complex analytical problem-solving skills
- One year of experience in a call center with emphasis on customer service in the medical industry
- One year of remote work experience
How to Stand Out (Preferred Qualifications):
- One year of post-secondary education
- Experience in a healthcare call center
- Patient registration experience
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Hennepin County Medical Center is a Level I adult and pediatric trauma center and safety net hospital in Minneapolis, Minnesota, the county seat of Hennepin County.
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