• Job Description

  Req#: C9358-25-0005?language=en&page=1429&sort=publicationDateDesc

  Job summary

  Please note: Previous applicants need not apply.

  Do you have experience or qualifications in Security or Healthcare? Are you looking for opportunities to develop your skills further? Join the UHL Healthcare Security Team today to make a difference and grow with us!"

  The University Hospitals of Leicester are recruiting Full time Healthcare Security officers to join the busy team based at the University Hospitals of Leicester.

  If you enjoy working with people, have a healthcare background, and wish to make a difference at UHL, please consider a role in the healthcare security officer sector. We are seeking security officers with a caring nature, capable of managing altered behaviors and de-escalating agitated individuals.

  The hours of work are 12 hour shift patterns days and nights, you will be required to work across the 3 sites, Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital. Full training will be provided.

  The post holder will be part of a 10 person team at the LRI and 3 person team at the GGH & LGH that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects University Hospitals of Leicester property against theft, and vandalism, and secures all buildings within the site.

  We welcome applications from experienced security officers and the healthcare sector.

  Main duties of the job

  JOB SUMMARY

  The post holder will be part of a team that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects UHL property against theft, and vandalism, and secures all buildings within the site.

  The post holder is responsible for recording all security incidents and completing all appropriate documentation by means of computer and/or written paper work.

  Patient/Customer Service

  The post holder will be responsible for ensuring that consistently high standards of customer service are delivered within the security service.

  The job requires extensive communication with patients, visitors and staff including the passing of routine information, e.g. giving directions, receiving instructions.

  The post holder will need to respond to challenging/traumatic security incidences.

  The post holder will monitor CCTV in compliance with the data protection act 1998 and UHL policy of such data.

  SCOPE

  The Hospital Security service provides a high profile visible security service to patients, staff and visitors, this in turn should provide a safe environment within the hospital. The security service responds to security issues as necessary. The security services maintain a high standard in customer care to all sectors of the hospital.

  About us

  Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

  We have four primary goals:

  • high-quality care for all,
  • being a great place to work,
  • partnerships for impact, and
  • research and education excellence

  And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

  Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud,
  • we are inclusive, and
  • we are one team

  This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

  About the University Hospitals of Leicester NHS Trust:

  http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

  Date posted

  08 January 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,071 to £25,674 a year pro rata per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  358-6850309-E&F-BC

  Job locations

  Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital

  Infirmary Square, Gwendolen Road, and Groby Raod

  Leicester

  LE1 5WW

  
  

  Job description

  Job responsibilities

  KEY WORKING RELATIONSHIPS

  The main working relationships that the post holder will be required to develop are:

  • Internal relationships with other security officers and administrative staff
  • Internal relationships with staff using the hospital facilities including departmental managers and ward based staff
  • Close Links with patients and visitors using the hospital facilities including contractors
  • Close Links police and other emergency services

  KEY RESULT AREAS

  Provide a security presence throughout all areas of the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times

  .Arming and disarming intruder alarms. Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required. Take a leading role in fire alarm procedures

  .Dealing directly with individuals who disclose complex, sensitive and contentious information. The security officer will be required to be empathic (no matter what the patient is disclosing) and motivate the individual in a persuasive way to achieve a positive outcome for both the individual and the Trust. There maybe barriers to communication due to disagreement, mental state, substance misuse and language barriers. The security officers are expected to use the multiple facts relating to the situation in order to make the most appropriate judgement, where there maybe more than the one suitable option, to overcome these barriers.

  Provide a first line quick and immediate response to distressed, violent and aggressive persons (including mental health patients) within the hospital, calming individuals using verbal and non verbal communication skills, where necessary physically restraining and escorting persons from site in order to maintain a safe environment within the hospital.

  In some cases detaining patients against their will at the request of and under the guidance of clinical personnel where appropriate from a legal and patient safety perspective.

  Responds to situations using physical effort frequently during a shift, individuals will on occasions need to exert intense physical effort e.g. restraining a violent individual. As a security officer the individual will use sudden explosive effort to ensure a quick response to situations. Security personnel frequently use intense physical effort without the use of mechanical aids. The security officer is expected to very quickly adapt to situations, the initial response to an incident may well be one of enforcement however within a very short space of time the security officer will need to decide whether enforcement or complete empathy is required e.g. physical intervention or a listening ear.

  Please see the JD attached for more information on this position

  Job description

  Job responsibilities

  KEY WORKING RELATIONSHIPS

  The main working relationships that the post holder will be required to develop are:

  • Internal relationships with other security officers and administrative staff
  • Internal relationships with staff using the hospital facilities including departmental managers and ward based staff
  • Close Links with patients and visitors using the hospital facilities including contractors
  • Close Links police and other emergency services

  KEY RESULT AREAS

  Provide a security presence throughout all areas of the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times

  .Arming and disarming intruder alarms. Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required. Take a leading role in fire alarm procedures

  .Dealing directly with individuals who disclose complex, sensitive and contentious information. The security officer will be required to be empathic (no matter what the patient is disclosing) and motivate the individual in a persuasive way to achieve a positive outcome for both the individual and the Trust. There maybe barriers to communication due to disagreement, mental state, substance misuse and language barriers. The security officers are expected to use the multiple facts relating to the situation in order to make the most appropriate judgement, where there maybe more than the one suitable option, to overcome these barriers.

  Provide a first line quick and immediate response to distressed, violent and aggressive persons (including mental health patients) within the hospital, calming individuals using verbal and non verbal communication skills, where necessary physically restraining and escorting persons from site in order to maintain a safe environment within the hospital.

  In some cases detaining patients against their will at the request of and under the guidance of clinical personnel where appropriate from a legal and patient safety perspective.

  Responds to situations using physical effort frequently during a shift, individuals will on occasions need to exert intense physical effort e.g. restraining a violent individual. As a security officer the individual will use sudden explosive effort to ensure a quick response to situations. Security personnel frequently use intense physical effort without the use of mechanical aids. The security officer is expected to very quickly adapt to situations, the initial response to an incident may well be one of enforcement however within a very short space of time the security officer will need to decide whether enforcement or complete empathy is required e.g. physical intervention or a listening ear.

  Please see the JD attached for more information on this position

  Person Specification

  Training relevant to role, Healthcare, childcare etc

  Essential

  • Education/Courses

  Desirable

  • Follow instructions

  Experience

  Essential

  • Healthcare background
  • Experience of working in a challenging environment

  Desirable

  • Attitude to the health sector

  Health & Safety

  Essential

  • Health & Safety Knowledge

  Desirable

  • Full UK Driving License

  Person Specification

  Training relevant to role, Healthcare, childcare etc

  Essential

  • Education/Courses

  Desirable

  • Follow instructions

  Experience

  Essential

  • Healthcare background
  • Experience of working in a challenging environment

  Desirable

  • Attitude to the health sector

  Health & Safety

  Essential

  • Health & Safety Knowledge

  Desirable

  • Full UK Driving License

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University Hospitals of Leicester NHS Trust

  Address

  Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital

  Infirmary Square, Gwendolen Road, and Groby Raod

  Leicester

  LE1 5WW

  
  

  Employer's website

  https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals of Leicester NHS Trust

  Address

  Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital

  Infirmary Square, Gwendolen Road, and Groby Raod

  Leicester

  LE1 5WW

  
  

  Employer's website

  https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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