• Job Description

  Req#: 2161043

  At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM

  The Community Health Worker is responsible for collaborating with the member's interdisciplinary care team to facilitate care coordination and conduct comprehensive member assessments that include bio-psychosocial, functional, and behavioral health needs and develop an individualized care plan (ICP) to address member needs identified through the assessment process.

  Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low-income adults with debilitating illnesses such as cardiovascular disease, diabetes, and HIV/AIDS. Our holistic, outcomes-based approach considers social, behavioral, economic, physical, and environmental factors. Join us. Work with proactive health care, community, and government partners to heal health care and create positive change for those who need it most.

  This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00am to 4:30pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 12 weeks of paid training. The hours during training will be 8:00am to 4:30pm EST from Monday to Friday. Training will be conducted virtually from your home.

  If you reside in Massachusetts, Connecticut, Rhode Island, or New Hampshire and are within a commutable distance to Waltham, MA, you’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

  Primary Responsibilities:

  • Provide exceptional customer service
  • Multi - task, inbound / outbound phone calls to members and / or physicians
  • Complete assessments and documentation within a CER system
  • Provide benefit explanation
  • Health care knowledge surrounding disease management, community resources, durable medical / consumable products
  • Provide care coordination telephonically; completing assessments and documentation within a clinical system while multi - tasking other applications gathering information to support member's needs
  • Telephonic case management and some administrative responsibilities for the clinical department related to member care
  • Moderate work experience within own function
  • Some work is completed without established procedures
  • Basic tasks are completed without review by others
  • Supervision / guidance is required for higher level tasks
  • Role assists in coordinating health services and involve writing care plans
  • Performs other duties as assigned

  What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits

  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  Required Qualifications:

  • High School Diploma / GED (or higher) OR 4+ years of experience working in a Healthcare environment or Case Management
  • 1+ years of experience working in a Healthcare environment or Case Management
  • 1+ years of experience with Medical Terminology, Benefits Management, Claims, and/or Healthcare Insurance
  • Reside within Massachusetts, Connecticut, Rhode Island, or New Hampshire and within a commutable distance to Waltham, MA
  • Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
  • Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

  Preferred Qualification:

  • Associate’s Degree (or higher) in a healthcare related field
  • Bilingual in Albanian, Russian, Chinese (Cantonese or Mandarin), or Portuguese
  • Experience with Microsoft Outlook (send emails and set folders) and Microsoft Excel (update spreadsheets)

  Soft Skills:

  • Solid typing, writing and grammar skills
  • Team player, goal focused, self - motivated, take initiative, and willing to learn in a fast environment with 10+ people

  To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

  Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

  *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

  Connecticut Residents Only: The hourly range for Connecticut residents is $18.80 to $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

  Rhode Island Residents Only: The hourly range for Rhode Island residents is $18.80 to $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

  #RPO, #green

• About the company

  UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.

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