• Job Description

  Req#: C9388-25-1168?language=en&page=95&sort=publicationDateDesc

  Job summary

  EAU4 is a friendly 24 bedded medical assessment ward. We take medical patients and have close contact with both our Emergency department and the Acute Medical Unit to create flow between our areas.

  Our aim is to facilitate high quality care whilst focusing on discharge planning early on or transferring patients to specialist wards if needed.

  Working with the multi-disciplinary team, as a Healthcare Support Worker you will be responsible for assisting the nursing staff to improve and maintain high standards of care, health and well-being of patients through assessment, treatment and rehabilitation.

  This is a fast-paced department and would benefit from someone who is looking for a challenge and has experience in an acute setting.

  Main duties of the job

  To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity.

  To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive

  To provide a high quality customer service which complies with relevant legislation and NHS Employment check standards.

  To be honest and learn from mistakes, and help to create a "no-blame" culture were people feel able to share and learn from experiences together

  To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department.

  Patient comfort and well being are paramount.

  Achieving high standards of care.

  Working as part of and contributing effectively to team working

  About us

  Why work with us

  We work in an integrated way with allied health care professionals within the locality, and are a motivated and caring team to both patients and colleagues.

  The team is flexible and promotes a health work/home life balance. Therefore, your package with us includes a lot more than just your pay.

  Listed are a few of the additional benefits that are available to you as an employee:

  • NHS Pension Scheme
  • Childcare at our day nursery
  • Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
  • Staff Discounts
  • Career development and training opportunities
  • Employee Support - Staff have access to a 24-hour helpline

  Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people's strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement.

  If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.

  Unfortunately this post is not eligible for sponsorship.

  Details

  Date posted

  17 October 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,071 to £25,674 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  388-7468933-MUEC

  Job locations

  Torbay

  Lowes Bridge

  Torquay

  TQ2 7AA

  
  

  Job description

  Job responsibilities

  • Undertake direct patient care, in support of, and under the delegation of the Registered Nurse, and document care given as required
  • Assist in the admission of patients
  • Monitoring and maintaining fluid balance records, food and weight charts as required for individual patients under the direction of a Registered Nurse, recording and reporting findings as required
  • Use equipment competently following training
  • Escort patients to other departments/hospitals for investigation or treatment as necessary, ensuring relevant paperwork/x-rays are available

  Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

  Job description

  Job responsibilities

  • Undertake direct patient care, in support of, and under the delegation of the Registered Nurse, and document care given as required
  • Assist in the admission of patients
  • Monitoring and maintaining fluid balance records, food and weight charts as required for individual patients under the direction of a Registered Nurse, recording and reporting findings as required
  • Use equipment competently following training
  • Escort patients to other departments/hospitals for investigation or treatment as necessary, ensuring relevant paperwork/x-rays are available

  Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

  Person Specification

  Qualifications and training

  Essential

  • NVQ Level 3 in Health & Social Care or equivalent qualification/experience

  Desirable

  • Care certificate
  • English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

  Knowledge and experience

  Essential

  • To demonstrate experience in a caring environment in or outside of the workplace
  • Understands the need for strict confidentiality

  Desirable

  • Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

  Specific Skills

  Essential

  • Basic computer/keyboard skills
  • Good interpersonal and communication skills
  • Able to work under instruction, under pressure and as part of a team

  Desirable

  • Healthcare competencies appropriate to area of work

  Person Specification

  Qualifications and training

  Essential

  • NVQ Level 3 in Health & Social Care or equivalent qualification/experience

  Desirable

  • Care certificate
  • English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

  Knowledge and experience

  Essential

  • To demonstrate experience in a caring environment in or outside of the workplace
  • Understands the need for strict confidentiality

  Desirable

  • Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

  Specific Skills

  Essential

  • Basic computer/keyboard skills
  • Good interpersonal and communication skills
  • Able to work under instruction, under pressure and as part of a team

  Desirable

  • Healthcare competencies appropriate to area of work

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Torbay and South Devon NHS Foundation Trust

  Address

  Torbay

  Lowes Bridge

  Torquay

  TQ2 7AA

  
  

  Employer's website

  https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Torbay and South Devon NHS Foundation Trust

  Address

  Torbay

  Lowes Bridge

  Torquay

  TQ2 7AA

  
  

  Employer's website

  https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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