NTT DATA
Healthcare Technical Support Service Desk Associate- REMOTE
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Job Description
- Req#: 325675
Employer Industry: Healthcare Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package starting from your first day of employment
- Flexible shift options, including remote work opportunities
- Engaging training and development programs to enhance skills and prepare for next-level support
- Support a diverse client base in a fast-paced, dynamic environment
- Work with a globally recognized leader in business and technology services
What to Expect (Job Responsibilities):
- Provide support for customer inquiries via phone, email, chat, and self-service in a 24x7x365 call center environment
- Respond promptly to incoming contacts, resolving over 90% of issues at first contact
- Deliver high-quality customer service while adhering to scripts, workflows, and corporate policies
- Escalate complex technical issues to appropriate teams as needed
- Identify and suggest improvements in processes, products, or services based on customer feedback
What is Required (Qualifications):
- Minimum 1 year of healthcare call center experience
- High school diploma or equivalent is required
- Strong ability to convey complex technical concepts clearly to non-technical audiences
- Exceptional organizational skills with attention to detail
- Daily availability on Microsoft Teams and proactive engagement with learning materials
How to Stand Out (Preferred Qualifications):
- 1 to 3 years of customer service experience, preferably in a contact center or healthcare setting
- Proven ability to thrive in a fast-paced environment
- Strong communication and interpersonal skills
- Bilingual skills in both written and spoken English and Spanish
- Experience working in a call center environment
#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #TrainingAndDevelopment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.
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