TalentBridge
Help Desk Analyst
This job is now closed
Job Description
- Req#: 25-08958
Employer Industry: Information Technology Support Services
Why consider this job opportunity:
- 100% remote work flexibility
- Opportunity for career advancement within the organization
- A supportive and collaborative work environment
- Competitive salary commensurate with experience
- Chance to make a positive impact on employee satisfaction through effective support
- Regular and dependable attendance is valued, fostering a stable work culture
What to Expect (Job Responsibilities):
- Provide first-level assistance and support for incoming calls and issues related to IT products and services
- Document all required information using helpdesk ticket tracking software while demonstrating excellent customer service skills
- Guide customers through the problem-solving process, utilizing available tools to troubleshoot and resolve issues
- Identify and escalate urgent situations, ensuring timely resolution by routing issues to the appropriate support resources
- Monitor and prioritize incoming tickets for efficient processing
What is Required (Qualifications):
- 1 to 3 years of relevant help desk experience with tools such as Cisco Finesse, Microsoft Office Suite, Active Directory, and ServiceNow
- Experience providing first-level support for a diverse range of issues and customers, including remote users
- Proficiency with Microsoft Office products and Windows operating systems
- Strong problem-solving and troubleshooting skills
- Ability to adapt and grow knowledge of help desk procedures and IT infrastructure
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced environment with the ability to manage stressful situations
- Familiarity with additional IT support tools and technologies
#InformationTechnology #HelpdeskSupport #RemoteWork #CareerGrowth #CustomerService
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