Remote Jobs
Help Desk Technician
This job is now closed
Job Description
- Req#: 1777
Employer Industry: Telecommunications
Why consider this job opportunity:
- Position offers a structured work schedule, Monday through Friday from 11 am to 8 pm
- Opportunity for career advancement within a growing telecommunications company
- Remote-based position with necessary in-office training
- Supportive work environment with a focus on customer service
- Engage in diverse responsibilities, including installation and maintenance tasks
What to Expect (Job Responsibilities):
- Provide technical support for Mainstream Fiber Internet customers through phone, email, and system alerts/tickets
- Create, update, and follow up on customer service tickets in the company’s CRM portal
- Monitor and escalate customer issues to NOC support when necessary
- Perform triage and support for network and circuit outages
- Follow established procedures while identifying areas for improvement
What is Required (Qualifications):
- High School Diploma or equivalent education
- Experience in troubleshooting basic networking issues, including routing, switching, firewalls, and DHCP
- Exposure to VOIP phones and understanding of their basic functions
- Ability to communicate effectively and pleasantly over the telephone
- Strong attention to detail with the capacity to work under stress
How to Stand Out (Preferred Qualifications):
- Associate’s or Bachelor’s degree in a related field
- Network+ Certification
#Telecommunications #TechnicalSupport #RemoteWork #CareerGrowth #CustomerService
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