Employer Industry: Information Technology Services

Why consider this job opportunity:
- Competitive salary and excellent benefits
- Opportunity to work in a dynamic and growing organization
- Flexible shifts available for a 24/7 Service Desk operation
- Supportive and collaborative work environment
- Chance to enhance your technical skills and customer service expertise

What to Expect (Job Responsibilities):
- Handle customer calls and alerts, escalating issues to Tier 2 team members as needed
- Serve as the primary point of contact for customer incidents through various communication channels
- Follow troubleshooting procedures using Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs)
- Maintain accurate and timely log entries in the ticketing system to meet service-level agreements (SLAs)
- Manage basic email administration tasks, including user account configuration and password resets

What is Required (Qualifications):
- Minimum 1-3 years of IT experience with administration and support, particularly in Windows and Active Directory management
- IT hardware/software knowledge, including experience with Windows, MacOS, and mobile devices (iOS, Android)
- U.S. Citizenship required

How to Stand Out (Preferred Qualifications):
- Bachelor’s degree in Information Technology, Engineering, or a related technical field
- Desired certifications such as CompTIA A+, Network+, or Microsoft MCSE, along with Microsoft Azure Administrator
- Previous experience in a fast-paced consulting or Managed Service Provider (MSP) environment

#InformationTechnology #TechnicalSupport #CustomerService #CareerOpportunity #CompetitivePay

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