Employer Industry: Healthcare Services

Why consider this job opportunity:
- Full comprehensive benefits package starting from the first day of employment
- Opportunity for career advancement and growth within the organization
- Shift flexibility, including nights, weekends, and holidays
- Work in a dynamic call center environment supporting healthcare customers 24/7
- Chance to contribute to improving patient outcomes across the healthcare ecosystem

What to Expect (Job Responsibilities):
- Handle inbound customer calls related to clinical applications such as Epic, Cerner, McKesson, and Meditech
- Track, document, and resolve incident tickets in a timely manner
- Provide support in a 24/7 service desk environment
- Maintain a quiet, private workspace and remain in the phone queue for scheduled shifts
- Assist with equipment setup as needed, including lifting up to 25 lbs.

What is Required (Qualifications):
- Minimum of 1 year of customer service or call center experience
- High school diploma or equivalent required
- Minimum of 4 years of service desk/helpdesk experience or equivalent education and technical troubleshooting experience
- Minimum of 1 year of technical troubleshooting experience
- Exceptional listening skills and effective communication abilities

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Strong typing and English language skills, both verbally and in writing
- Demonstrated service philosophy in interactions with clinicians and colleagues
- Ability to thrive in a fast-paced environment

#HealthcareServices #CustomerSupport #CallCenterJobs #CareerGrowth #RemoteWork

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.