NTT DATA
Helpdesk Associate- Healthcare Clinical Service Desk- Call Center- REMOTE in Halifax
This job is now closed
Job Description
- Req#: 263014
Employer Industry: Healthcare Services
Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in Nova Scotia, Canada
- Competitive pay and comprehensive benefits package
- Supportive and collaborative work environment
- Chance to work with cutting-edge healthcare technology and applications
- Opportunity to make a positive impact on patient outcomes and healthcare efficiency
What to Expect (Job Responsibilities):
- Respond to incoming service desk calls from healthcare customers regarding clinical applications
- Track and document incidents and escalate tickets as necessary
- Drive resolution of incidents on a 24/7 desk
- Read and analyze text on computer screens for extended periods of time
- Maintain designated workspace and be available for scheduled shifts
What is Required (Qualifications):
- Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent
- Customer service or helpdesk experience
- Must be located in Nova Scotia, Canada
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Demonstrate a service philosophy in all interactions
- Effective communication and interpersonal skills
- Proficient typing and English language skills
- Strong listening capabilities in a fast-paced environment
#HealthcareServices #CareerOpportunity #RemoteWork #CompetitivePay #CuttingEdgeTechnology
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.
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