Quality Oil
Hilton Garden Inn - Restaurant Server - Asheville, NC
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Job Description
- Req#: 400175
- Taking and serving customers’ food and beverage orders accurately, efficiently, and in a friendly manner
- Setting, clearing, and cleaning tables and work area; must keep the work and guest areas neat, clean, and attractive at all times
- Demonstrating excellent customer service and interaction by promptly and efficiently responding to all guest inquiries, complaints, or needs to ensure customer satisfaction
- Promptly reporting customer complaints and/or issues to Restaurant Manager when necessary
- Demonstrating a thorough knowledge of food and beverage products, menus, and promotions
- Stocking service area as needed
- Effectively communicating with other F&B department team members to ensure prompt and high-quality service
- Completing business transactions, including inputting orders, by using POS system and cash management
- Assessing customers’ needs and preferences and making recommendations
- Following policies and procedures in accordance to the company, brand, and applicable state and local laws, including checking customers’ identification to ensure they meet age requirements for alcoholic beverages
- Maintaining a safe and secure restaurant environment by following and enforcing standards and procedures; judging when customers have consumed too much alcohol; calling for alternate transportation and complying with all legal regulations
- Regularly inspecting and cleaning equipment to ensure excellent working condition and sanitation; achieving or maintaining safety/health certifications for self and follow health and safety rules
- Providing guidance/information to guests in regards to hotel facilities, dining options, and area information
- Performing room service delivery to hotel guest rooms in a friendly, timely, efficient, and accurate manner
- Prior restaurant server and/or Food and Beverage experience preferred
- Prior experience with POS system and cash management
- Customer-service oriented
- Excellent interpersonal and communication skills
- Strong initiative and work ethic
- Punctual , reliable, and regular attendance; understand flexible scheduling
- Strong organization skills and attention to detail
- Ability to work in a fast-paced environment
- Excellent multi-tasking skills
About the company
A Restaurant Server is responsible for taking and serving customers’ food and/or beverage orders in a friendly, efficient, and effective manner that will inspire guests to return for multiple occasions by providing guests with an unforgettable experience. This position is also responsible for creating a service-driven atmosphere, processing financial transactions, maintaining a clean environment, and performing hotel room service delivery.
Notice
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