• Job Description

  Req#: HIRIN015471

  The Barista is responsible for creating an amazing experience by interacting with guests and preparing and serving tea,
  coffee, and expresso drinks. Whether working in an on-trend national brand, or an iconic concept from the local
  community, you will create and deliver first-class experiences for the traveling public.
  In joining our team, you always commit to supporting this mission by demonstrating our service standards and holding all
  team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

  
  DUTIES AND RESPONSIBILITIES

  
  All Paradies Lagardère positions, including the Barista, require that you embody a positive company image by providing courteous,
  friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following
  our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests
  as well as be accountable to the Company and Restaurant Managers.
  The following are intended as basic requirements. Success will come to the individual who can expand upon these job
  requirements and truly provide a memorable experience. These requirements/functions may change throughout their
  employment.

  
  • Must have a passion for the guest!
  • Must say “Yes”, “Please”, and “Thank You”!
  • Must smile often!
  • Exceed First Class Service standards and behavior with guests, business partners, and peers.
  • Maintain a professional company image by adhering to all grooming and uniform guidelines, including
  slip resistant shoes.
  • Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the
  concept.
  • Operate coffee making equipment. Dismantling and cleaning machinery, as needed.
  • Prepare and present beverages according to established recipe and presentation standards.
  • Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale
  system.
  • Handles money, processes credit and debit card, makes change, while complying with the company’s Cash
  Handling and Loss Prevention Standard Operating Procedures.
  • Knowledgeable and enthusiastic about the restaurant's menu and products.

  • Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if
  necessary, immediately.
  • Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
  • Assist with new team member training by positively reinforcing successful performance and helping as needed.
  • Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work,
  cleanup, and documentation.
  • Maintain a clean organized work environment that is free of safety hazards including trash, sweeping, mopping,
  and dishes.
  • Receive positive Secret Shopper scores.
  • Ask correct SMG related questions for positive comments.
  • Be compliant with all local, state, federal laws and regulation including those relating to food safety.
  • Other duties as assigned.

  EDUCATION, EXPERIENCE, CERTIFICATIONS:

  
  • High School diploma or GED is required.
  • Food and Beverage experience is preferred but not required.
  • Customer service focused and solution oriented.
  • Ability to take direction and collaborate in a team environment.
  • Ability to work in a high energy and demanding environment.
  • Knowledge of math to figure cost, make change, and cash handling procedures.
  • Effective communication skills and the ability to work independently as well as with other team members.
  • Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with
  customers and peers.
  • ServSafe Certification or equivalent, preferred.

  POSITION QUALIFICATIONS:

  
  • Ability to work various shifts in a 7/365 team-oriented environment.
  • Excellent customer service skills and an ability to communicate effectively, in English.
  • Strong self-motivation, leadership, and organizational skills.
  • Positive interpersonal skills.
  • Self-starter able to prioritize and handle various tasks simultaneously.
  • Ability to adapt to changing priorities and unexpected situations.
  • Proficiency required in reading, writing and mathematics, in English.
  • Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing
  on a ladder, and walking long distances.
  • Standing for long periods of time and the ability to work in an environment with varying temperatures.
  This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves
  the right to change the position description and to assign additional duties and responsibilities, as necessary. This position
  description does not constitute an employment contract of any kind.

  Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

  We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

  Qualifications

  Behaviors

  Preferred

  Loyal : Shows firm and constant support to a cause

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Motivations

  Preferred

  Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

  Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

  Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Paradies Lagardère, a leading North American travel retailer and restaurateur, has 850 retail stores and 170+ restaurants and bars in more than 100 airports.

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