• Job Description

  Req#: BULG08035
  
  Posizione
  
  
  Bulgari Italia, within its Store based in Milan Montenapoleone , is searching for a High Jewlery Client Advisor .
  Accountabilities
  Sales and Services:
  • Drive sales and develop High Jewlery business with existing clients and new prospects
  • Maximize sales opportunity deriving from any entrance in store
  • Contribute to the KPIs achievement
  • Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
  • Handle sales process as per delivery standards (from Welcome to Packaging)
  CRM:
  • Enrich CRM data base with clients granting KPIs quality in data collection
  • Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities
  • Perform all CRM 1 to 1 activities as per Store Manager indications including CRM AFSS (ex. follow up on watch maintenance)
  Other Activities:
  Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)
  Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines
  Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored
  
  
  Profilo
  
  
  Qualifications / Professional Capabilities
  • At leats 5-6 years of experience in jewelery luxury retail
  • Fluent in English
  • Knowledge of other languages (e.g. Russian, Chinese) are appreciated
  • Selling Skills
  • Good IT knowledge (MS Office)
  • Deep product and stones knowledge
  Personal Competencies
  • Networking
  • Customer Orientation
  • Drive
  • Flexibility
  • Initiative
  
  

• About the company

  While the majority of design, production and marketing is overseen and executed by Bulgari, the company does, at times, partner with other entities.

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