R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our HR Manager, People Experience, you will help the Human Resource Director provide operational and strategic leadership for the People Experience function and work closely with the associates, leaders, and HR c olleagues.

Every day you will provide leadership and support to the HR Service Center team which is accountable to ensuring associates, leaders, and Human Resources team inquiries are accurately addressed in a professional, timely manner. To thrive in this role , you must have experience leading a team in a Human Resource service center setting .

Here’s what you will experience working as a HR Manager, People Experience :

• Manage and grow a service delivery framework that ensures compassionate, accurate and timely delivery of HR processes, knowledge and guidance to associates .

• Develop, assess, and monitor all team practices to ensure effectiveness, efficiency, and compliance with applicable legislation and internal HR policies.

• Act as point of escalation to resolve complex and/or high-profile issues and collaborate with related HR functions, HR Business Leaders, Legal or third parties to research and resolve issues or dispatch to the appropriate team .

• Monitor metrics to measure success of team and identify patterns, predict outcomes, and use information to shape programs/processes that affect team strategy.

• Develop strategy for improvements to technology, tools, and processes used in the operation of the People Experience team.

• Program development and management of associate records, I - 9 maintenance/audit, unemployment claims and verification of employment .
  

Required Skills:

• Ex perience leading and growing a HR Service Center function including development of metric s/SLAs and process optimization with an overall focus on experience and quality of service delivery.

• Advanced knowledge of state and federal laws and regulations that influence HR.

• Strong project management skills with the ability to thrive in a hands-on fast-paced environment.