• Job Description

  Req#: REF61287N

  Company Description

  • Make your mark within a leading global fashion company
  • H&M is a place where you can express your full self & feel like you truly belong
  • Fun, collaborative and inclusive team environment

  At H&M, we welcome you to be yourself and challenge you to grow and make a difference. You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true.

  Be yourself & more at H&M!

  Job Description

  As a Sales Advisor, you’ll master the basics of running a store, join a talented team of new friends - and most importantly – learn how to make our customers feel welcome, happy, and inspired.

  Sales Advisors at H&M are responsible for delivering a great customer experience that contributes to the Sales and Profit in your store. You always put our customers first and offer assistance and share your product and fashion knowledge. You create an environment that is easy for our customers to shop in through Store Operations and Great Garment Care.

  At H&M, we value the importance of acting in line with our company values. We believe that no matter what role you hold, both what you do and how you do it are equally important.

  As a Sales Advisor at H&M you:

  • Demonstrate the 5 basic demands to engage with and welcome our customers in the service areas and on the sales floor
  • Apply a ‘Heads up’ approach – be aware of customers who require assistance and offer your help
  • Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities
  • Ensure great garment care to sell the products in their best condition at the right time
  • Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
  • Ensure all routines are followed at the cash desks and fitting rooms to maximise sales and customer satisfaction

  Qualifications

  About you

  • A genuine interest in wanting to create the best customer experience where everyone can look and feel good.
  • Friendly, social and helpful approach to customers and colleagues

  • Team player who enjoys working in a fast-paced environment where we are all striving to achieve our goals.
  • Positive attitude and a willingness to learn and improve.
  • Entrepreneurial approach, where you think outside the box to solve unexpected challenges, creativity and courage is needed!

  Additional Information

  Why work for us

  • A structured and hands-on induction program with regular feedback
  • Receive 25% off H&M and other H&M Group brands both in store and online
  • Continuous learning and development opportunities within a global business
  • Wellbeing support - Access to our 24/7 EAP provider for both you and close family members and much more

  • Up to 26 weeks paid parental leave for eligible team members
  • Eligible team members, receive extra annual leave based on length of service
  • Dress to your personality, all day, every day!

  This Is a Fixed term role based in Commercial Bay, reporting to the store manager.

• About the company

  Hennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children.

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