Advantages of Joining Our Company:

- Opportunity to work remotely from home
- Supportive and dedicated team of Personal Cruise Consultants
- Chance to provide exceptional customer service and support to direct consumer guests
- Access to unique experiences and one-of-a-kind adventures
- Be part of a premium cruise line dedicated to exploration, food, and music lovers

Responsibilities:

- Assist Personal Cruise Consultants in increasing sales and market share for Holland America Line cruises and Alaska Land and Sea Journeys
- Serve as the primary resource for non-revenue related requests from PCC guests, such as dining arrangements and special requirements
- Process all Siebel Service Requests and resolve any conflicts regarding database ownership
- Assign incoming referred leads evenly to PCCs according to department policy
- Handle department returned mail, incoming email, and voicemail boxes
- Resolve problems and complete exchanges with existing PCC customers when necessary
- Assist with cruise pricing, payment collection, and group finalization
- Ensure prompt and high-level service to all internal and external clients
- Provide support to department management staff as needed

Requirements:

- Minimum of one (1) year of experience in customer service or sales
- Preferred experience in the travel and hospitality industry
- Experience working in a high-volume call center is preferred
- Strong product and POLAR knowledge, ability to become highly proficient in Siebel
- Strong interpersonal skills and ability to positively interact with individuals at all levels
- Track record of personal goal achievement and support to department objectives
- Strong attention to detail and ability to remain focused
- Self-motivated, self-starter, and quick learner
- Excellent organization skills and ability to work independently
- Computer proficiency with Windows and aptitude to learn other systems

Additional Information:

- This position is 100% fully remote, available only in the United States (excluding AR, DE, HI, ME, MN, MS, NE, NH, OK, SD, VT, WV, and WY).
- We provide cruise and travel privileges for you and your family, health benefits, 401(k), employee stock purchase plan, training and professional development, tuition and professional certification reimbursement, rewards and incentives.
- Base hourly range: $13.13 to $17.74, with the final rate determined by qualifications and experience.