Peckham
Home-Based Technical Service Representative
This job is now closed
Job Description
- Req#: R0007146
Employer Industry: Vocational Rehabilitation
Why Consider this Job Opportunity:
- Opportunity for growth and advancement within the organization
- Competitive pay up to $15 an hour
- Remote work opportunity with provided equipment
- Chance to provide superior customer service and support
- Engage in problem-solving and critical thinking to resolve technical issues
- Work in a team atmosphere with a supportive work environment
What to Expect (Job Responsibilities):
- Provide technical assistance and support to customers via phone and other contact channels
- Diagnose and resolve technical hardware and software issues
- Direct callers through step-by-step actions to resolve their concerns
- Determine if escalation to higher-level IT support is necessary
- Conduct basic troubleshooting and research to find solutions for customer needs
What is Required (Qualifications):
- At least 18 years old
- High School Diploma or equivalent
- Proficient in written and verbal English
- U.S. Citizen; Michigan Resident
- Solid knowledge of computer systems, hardware, and software
- CompTIA A+, HDI Support Center Analyst, or equivalent certification
- Strong oral and written communication skills
- Ability to work remotely with necessary equipment and internet connectivity
How to Stand Out (Preferred Qualifications):
- 6+ months of work experience in an IT help desk or IT support function
#VocationalRehabilitation #TechnicalSupport #RemoteWork #CustomerService #CareerOpportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Peckham, Inc., a nonprofit community vocational rehabilitation organization provides job training and competitive employment opportunities for persons with disabilities and other barriers to employment.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.