Employer Industry: Vocational Rehabilitation

Why consider this job opportunity:
- Competitive pay and benefits package
- Opportunities for career growth and advancement within the organization
- Remote work flexibility with necessary equipment provided
- Supportive and collaborative team environment
- Chance to make a positive impact by assisting individuals with disabilities

What to Expect (Job Responsibilities):
- Provide superior customer service by responding to technical assistance requests via phone and other channels
- Diagnose and resolve technical hardware and software issues
- Direct callers through step-by-step actions to resolve issues
- Determine if escalation to higher-level IT support is necessary
- Maintain system information, changes, and updates

What is Required (Qualifications):
- At least 18 years old
- High School Diploma or equivalent
- Proficient in English (written and verbal)
- U.S. Citizen and Michigan Resident
- Computer systems, hardware, and software knowledge
- CompTIA A+, HDI Support Center Analyst or equivalent certification required

How to Stand Out (Preferred Qualifications):
- 6+ months of work experience in an IT help desk or IT support function

#VocationalRehabilitation #CustomerService #RemoteWork #CareerGrowth #TechnicalSupport

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